Operational Improvement Co-ordinator

Anglian Water Services Ltd; Peterborough; Hybrid; GBP 33,000 - 37,000; Full time

Job summary

Join a leading company in environmental services as an Operational Improvement Coordinator. This role is pivotal in driving operational change and improving performance across various projects in Water Recycling. You will collaborate across multiple stakeholders, utilizing your analytical and project management skills to enhance services while ensuring environmental protection and customer satisfaction.

Benefits

Personal private healthcare

25 days annual leave

Competitive pension scheme

Bonus scheme

Flexible working culture

Family leave package

Life Assurance

Paid time off for health

Discounts

Qualifications

• Strong analytical abilities to dissect data sets.
• Experience in project management and data analysis.
• Collaborative approach to relationship management.

Responsibilities

• Investigating and promoting key areas of improvement.
• Managing small-scale projects with a focus on operations.
• Collaborating with various teams to develop improvement plans.

Skills

Analytical abilities

Stakeholder management

Attention to detail

Prioritization skills

Collaborative approach

Education

Experience in project or data management

Tools

Microsoft Office Suite

Power BI

Excel

SAP

Oracle

Job description

Salary: £33,000 - £37,000 depending on skills and experience
Permanent, Full time, 37 hours a week
Location: This role is a regional based role which will involve at-home working, office working, and regular travel across the region.

Interested in entering the world of project coordination and management? How about using data to drive meaningful operational activity? What about being at the heart of fast-paced change pivotal to improving performance?

We have an exciting opportunity to join our Water Recycling Networks (WRN) team as an Operational Improvement Coordinator. In this role, you will work across a variety of high-priority areas, driving a change and improvement mindset to enable Water Recycling to achieve its plan and deliver outstanding environmental protection and excellent customer service. You will be pivotal in proactively identifying, collaborating, coordinating, and assuring a number of high-priority improvement areas, owning their end-to-end management.

The role will see you work across WRN and wider water recycling at various stakeholder levels to identify improvement opportunities, develop delivery plans, manage small-scale projects, and generate recommendations for improvement with a continuous improvement mindset.

Interested in that and more? Then take a look at what it takes!

As a valued employee, you’ll be entitled to:

• Personal private healthcare
• An excellent Family Leave package to support your family
• 25 days annual leave – rising with length of service
• Competitive pension scheme – Anglian Water double-matches your contributions up to 6%
• Bonus scheme
• Flexible benefits to support your wellbeing and lifestyle
• A flexible working culture
• Life Assurance – 8x your salary
• Personal Accident cover – up to 5x your salary
• Lots of great discounts
• Paid time off when you’re physically and mentally unwell

What will you be doing?

• Investigating, analyzing, and promoting key areas of improvement
• Looking holistically across interconnecting processes to ensure end-to-end process management and coordination, ensuring focus and delivery of tasks throughout the business
• Supporting the coordination, creation, and delivery of key business-critical processes
• Collaborating with Front Line Managers and other teams within WR to understand and develop improvement plans, ensuring plans are clearly documented, updated, and tracked through to completion
• Establishing a risk-based methodology to assess and deliver operational improvement
• Leading the integration of risk and improvement management into decision-making for WRN and WRO
• Promoting a continuous improvement mindset and working with the wider team to drive change

What does it take to be an Operational Improvement Coordinator?

• Ability to act decisively and supportively in mentoring the team in overcoming operational, system, or delivery-related challenges
• Passion for developing new ways of looking at and managing existing systems
• Robust analytical abilities, capable of dissecting data sets to derive meaningful insights and actions
• A positive and collaborative approach to relationship management with the drive to work as part of a wider team
• Strong evidence of stakeholder management and presenting information to various stakeholder levels
• Attention to detail, ensuring accuracy in approach and effective task management
• Prioritization skills for managing multiple tasks efficiently and navigating role demands
• Experience in project or data management
• Knowledge of sewerage asset class and operation is desirable
• Proficiency in Microsoft Office Suite, including Power BI and Excel
• Familiarity with systems like SAP or Oracle is desirable
• Full UK driving license is essential

Inclusion at Anglian Water

Inclusion is for everyone, and we are an equal opportunity employer. We consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.

Closing date: 06/07