Operational Facilitator

NHS Scotland; Kilmarnock; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Ayrshire & Arran is looking for an Operational Facilitator at the Ayrshire Urgent Service at University Hospital Crosshouse. The role is 36 hours per week, with working hours 8am to 8pm across 7 days including public holidays.

You will be the first point of contact, directing calls, and allocating appointments and home visits to the appropriate pathway. Strong organisational and communication skills are essential, along with SVQ Level II in Business Administration or equivalent experience.

Qualifications

• You will have excellent organisational and communication skills and have the ability to work effectively and efficiently as part of a team.
• You should be educated to SVQ Level II in Business Administration or equivalent knowledge based experience.
• The post holder should have the ability to work well under pressure.

Responsibilities

• You will be the first point of contact for AUCS ensuring calls are directed to the appropriate pathway.
• Manage an effective and timely appointment service allocating appointments and home visits.

Skills

Organisational skills

Communication skills

Teamwork

Customer service

Education

SVQ Level II in Business Administration

Tools

Microsoft Office

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Who We Are

NHS Ayrshire and Arran is one of 14 territorial NHS Boards within NHS Scotland.

In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.

To find out more about NHS Ayrshire and Arran please visit our website -

AI tools like ChatGPT or Copilot can be great for planning and preparing your application but your answers must be your own.

Position

An exciting opportunity has arisen for an Operational Facilitator based at The Ayrshire Urgent Service at University Hospital Crosshouse.

Hours

36 hours permanent.

working hours are between 8am 8pm over 7 days per week including public holidays.

What You Will Do

You will be the first point of contact for AUCS ensuring calls are directed to the appropriate pathway, manage an effective and timely appointment service allocating appointments and home visits.

Knowledge, Training And/or Experience Required To Do The Job

You will have excellent organisational and communication skills and have the ability to work effectively and efficiently as part of a team. You should be an enthusiastic and motivated individual for this role. You should be educated to SVQ Level II in Business Administration or equivalent knowledge based experience. The post holder should have the ability to work well under pressure.

Right to Work / Certificates of Sponsorship

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found within the attached Candidate Information Pack.

It is essential that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored before submitting your application form.

NHS Ayrshire & Arran may be able to offer visa sponsorship for certain roles, provided the post meets the minimum salary threshold and any other required criteria. When considering if a post meets the salary threshold for sponsorship, please note the salary advertised is based on a full-time contract and must be pro-rated for part-time positions. Sponsorship is not guaranteed and is assessed on a case-by-case basis following interview and at the commencement of pre-employment checks.

We are unable to provide sponsorship for Band 2 posts or bank contracts.

Contact

Catherine Campbell, Service Manager at [e-mail] or call 07921492193.