Operational Excellence Consultant

CNA Hardy; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading specialist commercial insurance provider in London is seeking a Business Process Analyst. The ideal candidate will have experience in managing complex business processes, supporting continuous improvement initiatives, and possess a strong understanding of the insurance industry. Responsibilities include aiding process owners with improvement projects, maintaining process documentation, and ensuring smooth transitions of change initiatives. This role may require occasional travel across Europe.

Qualifications

• Experience in managing complex business processes and stakeholder relationships.
• Demonstrated knowledge of business process analysis techniques.
• Good experience in the insurance industry.

Responsibilities

• Support Process Owners in improvement projects using lean methodologies.
• Identify improvement opportunities across processes.
• Maintain the business process library with regular updates.

Job description

The role is responsible for a full range of activities which ensure the successful delivery of continuous process improvement to the CNA Hardy business.

The holder of this job profile is committed to excellence in the delivery of business process analysis artefacts and the provision of process analysis services. They are expected to become a functional expert on a range of processes.

Specific tasks require such skills as facilitation, influencing, planning, logical thinking, requirements gathering, prioritisation, initiative taking, multi-tasking, problem analysis, solution design, and test planning, all in combination with superb written and oral communication skills.

The scope of the role encompasses all CNA Hardy European offices and may require occasional travel to these offices.

Key Responsibilities

• Supporting Process Owners in delivering improvement projects using lean methodologies whenever improvements are identified.
• Spotting improvement opportunities and drive continuous improvement across processes, boosting both business effectiveness and efficiency.
• Championing the adoption, management, and enhancement of our process landscape in sync with our target operating model.
• Keeping our business process library in top shape by ensuring processes are always up-to-date. Engage with process owners for regular reviews and updates, sticking to the agreed templates and formatting.
• Team up with Governance and Assurance colleagues to maintain effective controls and tackle high-priority and high-risk business areas.
• Coaching and facilitate within broader business projects to promote the adoption of lean methodologies.
• Being the go-to business support and SME, offering key stakeholders guidance to enhance their business areas.
• Challenge proposed solutions to ensure that they fit within CNA Hardy’s strategy and appetite for risk, solving genuine problems that deliver enhanced business value.
• Breakdown and explain complex concepts to senior stakeholders.
• Produce cost/benefit analyses.
• Coordinate user involvement at all stages of the business change cycle, from initial problem analysis through to user acceptance testing, warranty period and beyond.
• Work with Service Management to ensure that change initiatives transition smoothly into the live environment, with all appropriate documentation and business as usual processes in place.
• Works with team to prepare and present training materials through the use of methods appropriate to the audience.
• Manage your own time and workload in line with project plans.
• Update management on the progress of owned tasks.
• Escalate issues as appropriate.
• Manage assigned risks and issues.
• May perform additional duties as assigned.

Skills, Knowledge & Abilities

• Experience in managing complex business processes and the relationship with key stakeholders.
• Developing Process Improvement plans to utilise emerging technology and automation is desirable.
• Demonstrated knowledge of business process analysis techniques and processes.
• Good experience of the insurance industry.
• A demonstrable record of the delivery of business process change.
• Knowledge of any technology solutions specifically related to the insurance business, e.g. underwriting or claims platforms.
• Experience of working within a business analysis environment and be able to demonstrate a dedication to delivery of excellence in the field of change.
• Ability to work independently with users to define requirements or under the direction of the Manager.
• Capable of prioritising and managing multiple tasks simultaneously.
• Excellent analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into structured documentation suitable for use at all organisational levels.
• Ability to analyse and solve problems quickly and effectively while obtaining consensus to the proposed solutions.
• Good matrix management skills and ability to balance competing priorities in time sensitive situations.
• Exposure to a variety of business analysis and project management methodologies.
• Able to foster working relationships within the team, client departments, and 3rd parties.
• Comfortable presenting to large audiences.
• Advanced computer skills including Microsoft Office Suite, SharePoint, Skype for Business, and other business productivity systems.
• Exposure to a variety of business application systems such as finance, ERP, transaction/data processing, document management, workflow, data warehouses/marts.
• Must be able to travel to European offices on occasion and have a flexible approach to working hours to meet business requirements.

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.