Operational Enablement Leader — Wealth Platform Ops

Vanguard; Manchester; Hybrid; GBP 120,000 - 160,000; Full time

Job summary

Vanguard’s Manchester team is seeking a Head of Operational Enablement to lead identification and optimisation of the most efficient implementation approaches for strategic initiatives across Vanguard Personal Investor and FAS. The role ensures initiatives are sequenced with clear dependencies, risks, and constraints.

Hybrid working pattern (in office Tue-Thu, at home Mon and Fri) supports collaboration with Operations, Technology, Product and Vendor partners to deliver scalable business

Qualifications

• Significant relevant experience in wealth platform operations or asset servicing.
• Experience with vendor-led or outsourced operating models and governance of third parties.
• Undergraduate degree or equivalent; graduate degree preferred.

Responsibilities

• Leads the identification and optimisation of the most efficient implementation approach for strategic initiatives across Vanguard Personal Investor and FAS.
• Applies deep expertise in wealth platform operations to ensure changes are operationally viable, scalable, and aligned to long-term business objectives.
• Acts as the integration point across Operations, Technology, Product, and Vendor partners, bringing together cross-functional perspectives.
• Partners with internal teams and third-party providers to ensure vendor capabilities and roadmaps are incorporated into planning.
• Evaluates proposed initiatives and provides clear recommendations and trade-offs to senior stakeholders.
• Identifies and addresses knowledge gaps across business areas, ensuring alignment of end-to-end impacts.
• Supports the successful delivery of growth initiatives, ensuring operational readiness and scalability.
• Collaborates with Risk and Compliance partners to align with regulatory expectations and resilience requirements.
• Provides insight into operational performance, implementation efficiency, and emerging risks.
• Participates in special projects and performs other duties as assigned.

Skills

Wealth platform ops

Vendor governance

Cross-domain collaboration

Regulatory/compliance

Financial services experience

Education

Undergraduate degree

Graduate degree preferred

Job description

Vanguard’s Manchester team is seeking a Head of Operational Enablement to lead identification and optimisation of the most efficient implementation approaches for strategic initiatives across Vanguard Personal Investor and FAS. The role ensures initiatives are sequenced with clear dependencies, risks, and constraints.

Hybrid working pattern (in office Tue-Thu, at home Mon and Fri) supports collaboration with Operations, Technology, Product and Vendor partners to deliver scalable business