Operational Delivery Partner

Primary Care 24 (Merseyside); United Kingdom; On-site; GBP 44,000; Full time

Job summary

A healthcare organization is seeking two Operational Delivery Partners in the UK to support service growth through strategic partnerships. The role focuses on operational planning, analyzing data for improvements, and maintaining stakeholder relationships. Candidates should possess strong leadership and communication skills, with experience in analyzing complex data. The position offers a competitive salary and benefits, including NHS pension scheme and annual leave.

Benefits

27 days annual leave

NHS pension scheme

Cycle to work scheme

Colleague wellbeing package

Qualifications

• Effective leadership style adaptable to different capabilities.
• Ability to analyze complex data in a service delivery context.
• Excellent presentation and report-writing skills.

Responsibilities

• Support Heads of Service and clinical leads within Primary Care.
• Analyze operational data and implement solutions.
• Build and maintain strong relationships with stakeholders.

Skills

Leadership

Data analysis

Communication

Microsoft Office proficiency

Negotiation

Job description

Job Introduction

Operational Delivery Partner

Do you have experience supporting operational management and leadership teams in a challenging and changing environment? We are looking for 2 Operational Delivery Partners to support the growth and development of PC24’s services through strategic partnerships and operational excellence. The role involves identifying, developing, and managing key relationships with stakeholders, including NHS Trusts, GP practices, and other healthcare providers.

Salary: £43,126.50 per annum

Location: 1 role based at Wavertree Head Office & 1 role based at The Hub, Sefton.

What will you be doing

• Support Heads of Service and clinical leads within Primary Care, urgent care, and Community Teams.
• Provide operational planning and support for the implementation of new business initiatives and service expansions.
• Develop and implement operational plans to support business growth, including resource allocation, process optimization, and performance monitoring.
• Analyze operational data, workflows, systems, and procedures to identify improvement areas and implement solutions.
• Implement process changes to increase productivity, reduce costs, or enhance quality.
• Support the development of proposals and bids for new contracts, ensuring operational feasibility and alignment with service requirements.
• Oversee and develop SOPs in conjunction with governance and operations teams.
• Support systems and processes to ensure effective service implementation and monitoring according to policies and procedures.
• Organize and facilitate meetings, including preparing agendas, taking notes, and following up on action items.
• Build and maintain strong relationships with key stakeholders, including NHS commissioners, GP practices, and healthcare providers.
• Proactively review KPI standards and implement plans to improve services, identifying best practices with support from Operational Management teams.
• Assist in performance management and capacity planning.
• Ensure smooth handover from business mobilisation to ongoing service delivery teams.
• Support the digital transformation team in delivering and operationalizing digital initiatives.

What do I need

• Effective leadership style, adaptable to different capabilities.
• Ability to analyze complex data and translate it into a service delivery context.
• Excellent presentation, business case, and report-writing skills.
• Strong communication skills at all levels.
• Ability to build relationships internally and externally, using negotiation skills.
• Proficiency in Microsoft Office and adaptability to new systems.

About us

Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. Most surplus is reinvested into patients and staff. We believe accessible primary healthcare benefits everyone and are committed to delivering quality care, challenging social exclusion, and supporting our communities locally. We combine NHS excellence with social enterprise innovation to develop solutions for NHS primary care and support our clinicians to care for patients.

What’s on offer?

• £43,125.50 per annum
• 37.5 hours – Monday to Friday (9am-5pm)
• 27 days annual leave (pro-rata), with NHS service considered
• NHS pension scheme
• NHS car fleet scheme
• NHS home electronics scheme
• Cycle to work scheme
• Eligible for blue light card
• Colleague wellbeing package (optical, dental, private consultations, physiotherapy)
• Colleague events

This vacancy may close early if sufficient applications are received. We recommend applying promptly.

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