Operational Delivery Manager

Kelda Group Limited 0000411940 - Kelda Group Limited; Maidstone; Hybrid; GBP 56,000; Full time

Job summary

A leading water company seeks an Operational Delivery Manager on a 12-month fixed-term contract to oversee remote teams in the West Yorkshire area. This role emphasizes customer service, health and safety management, and continuous improvement in operational performance. Enjoy benefits including a competitive salary, private healthcare, and generous annual leave. If you're a dynamic leader ready to impact the environment positively, apply now.

Benefits

Company car lease/allowance scheme

Annual incentive related bonus

Private health care

Attractive pension scheme

Life assurance cover

25 days annual leave plus bank holidays

Flexible working patterns

Qualifications

• Proven success in leading operational teams.
• Experience in health and safety management.
• Ability to performance manage and resolve issues effectively.

Responsibilities

• Managing remote operational teams across the Yorkshire region.
• Delivering excellent customer service and maintenance activities.
• Participating in standby rota for operational demands.

Skills

Customer focus

People leadership

Health and Safety Management

IT proficiency

Resilience

Problem-solving

Communication skills

Tools

Microsoft applications

Job description

Operational Delivery Manager (12 fixed term contract)

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We are offering a competitive salary (3b) £55,960per annum depending on experience.

• A company car lease/allowance scheme
• Annual incentive related bonus (up to 10% of annual salary)
• Private health care (self only)
• Attractive pension scheme (up to 12% company contribution)
• Life assurance cover of 4 times pensionable salary
• 25 days annual leave plus bank holidays - plus an extra wellness day!
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: We are looking for an Operational Delivery Manager to cover the West Yorkshire area in our Customer Field Services department within the Wastewater Service Delivery Business Unit. The role is a hybrid working arrangement, however, there will be an expectation that time will be spent working from the operational sites from where your team(s) operate

Work type: 12-month FTC to cover maternity cover. 37 hours per week, Monday - Friday. As part of the role, you will be required to participate in a standby rota.

We have an exciting opportunity for a Operational Delivery Manager to join the Wastewater Service Delivery Business Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Wastewater Service Delivery team are a key part of how we plan to meet the changing expectations of customers and regulators.

Where you fit in:

As our Operational Delivery Manager, you will be responsible for managing remote operational teams across a specific geographical area in the Yorkshire region. You will be responsible for continuous improvement in customer service by striving to deliver a same day solution to our customers and environmental impacting incidents. Along with effective delivery of planned repair and maintenance activities on the wastewater network, whilst delivering the asset plan for network maintenance to eliminate future escapes.

What skills, experience and qualifications you will need:

• You will have a strong customer focus, be a dynamic people leader with proven success in leading operational teams remotely in a busy operations environment, managing day to day reactive workloads and be able to demonstrate a track record of achieving excellent performance against challenging targets.
• Experience of Health and Safety Management processes and procedures
• H&S trained, preferably IOSH qualified
• You will also have experience in managing, leading, and embedding change initiatives out in the field.
• You will have the ability to performance manage - and ideally have awareness of actions on performance measures (pollution, flooding (internal, external and Stability and Reliability).
• You will be proficient in IT and will have in-depth knowledge of Microsoft applications.
• High levels of resilience to enable delivery of a demanding role and excellent written & communication skills.
• Identifying and solving issues in a timely and effective manner, to ensure that network activity doesn't have an adverse impact on network stability or customer service.
• Working co-operatively, internally and externally to the team, focusing on collective goals.
• Proven ability to work in a busy environment, managing day to day reactive workloads.
• A full valid UK driving licence (No more than 6 points).
• As part of the role, you will be required to participate in a standby rota.

You will also benefit from having:

• Ideally you will have a good understanding of the wastewater networks and resolution processes.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea?

If you've got experience in Operational Delivery and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Closing Date: 17th July

Interviews: TBC

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.