Operational Delivery Lead

Ricoh; Staines-upon-Thames; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading company in the telecommunications sector is seeking an Operational Delivery Lead to drive growth and manage project delivery across UK & Europe. You will oversee operations, engage with clients at the C-level, and support resource planning while promoting a culture of collaboration and flexibility.

Benefits

Competitive package

Bonus and benefits including holiday entitlement

Health and wellness programs

Flexible retirement plan

Company car/car allowance

Cycle-to-work scheme

Qualifications

• Experience engaging at C-level.
• Proven experience managing multiple projects in telecom.
• Understanding of networks, infrastructure, IT tools.

Responsibilities

• Oversee operations and generate weekly reports.
• Support business case proposals for approval.
• Collaborate with teams to create a future operational delivery state.

Skills

Communication

Project Management

People Management

Risk Management

Cross-functional Team Management

Job description

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Operational Delivery Lead, Staines-upon-Thames

Client: Ricoh

Location: Staines-upon-Thames, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: d04ff5883333

Job Views: 4

Posted: 02.07.2025

Expiry Date: 16.08.2025

Job Description:

What you will be doing

Working with Telco Client Relationship Director to drive growth across UK & Europe for Cyber, Network & Field Services solutions. Creating Board-approved Telco division strategic business cases for Opco, Supplier & Customer engagement opportunities as part of the Northern European centralized targets.

• Oversee & support operations of RAID aligned to all delivery (RAG) status across Telco Delivery, generating weekly reports for Business Development & Delivery Director for presentation to SLT/Board where necessary. Present status of all inflight projects to SLT & Board on occasion.
• Support BU Leads with creation of Headcount, Software, hardware/miscellaneous spend proposals for approval by Business Development & Delivery Director / SLT. Support matrix functions with business need/demand business case as needed.
• Assist the BU in meeting resource, delivery, succession planning, and objectives set by the Telco Business Development & Delivery Director and wider Ricoh Northern Europe Board.
• Collaborate with Ricoh Telco customers, Sales, Delivery, Design & Implementation Teams, Technical Account Management, Third-party suppliers/Vendors to create a “future operational delivery state” and ensure “current delivery” supports pipeline opportunities.
• Manage line of direct reports including Ricoh Telco Network, Cyber, Field & Engineering BU Leads (both permanent and contract), supporting personal development and career growth. Support matrix management of wider technical personnel across Ricoh Telco as needed.
• Record, report, and manage project budgets to ensure profitability with support from PMO.
• Support central strategy management aligned with approved business case and future growth targets of Ricoh Telco Division.
• Promote a culture of proactivity, innovation, transparency, collaboration, and flexibility in project delivery to foster a diverse and inclusive workforce.

You will ideally have

• Excellent communication skills and experience engaging at C-level.
• Proven experience in project/program management and people management, preferably managing multiple projects in a telecom environment.
• Understanding of networks, infrastructure, IT, tools, and practices.
• Experience supporting business cases (scope, goals, deliverables, costs, timelines, dependencies, resources, milestones).
• Ability to manage cross-functional teams, plan work, budgets, and initiatives.
• Capability to manage risk and compliance across projects.
• Demonstrable strategy, management, and delivery skills.

We encourage you to apply promptly due to high application volume.

In return, you can expect:

We value your unique energy and offer opportunities to shape the future.

• Role-specific working conditions.
• Competitive package with a solid base salary, strong bonus, and benefits including holiday entitlement, volunteering leave, holiday purchase scheme, flexible retirement plan, health and wellness programs, company car/car allowance, cycle-to-work scheme, and more.