Operational Delivery Coordinator

Marston Holdings; Neath; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading company in intelligent traffic enforcement is seeking an Operational Delivery Coordinator to enhance delivery processes through effective management. Key responsibilities include overseeing work orders, liaising with Field Engineers, and conducting quality audits to ensure data accuracy. The role offers a competitive salary and great benefits including healthcare plans and generous holiday allowances.

Benefits

Healthcare cash plan

25 days holiday plus bank holidays

Cycle to work scheme

Enhanced maternity and paternity packages

Qualifications

• Excellent knowledge of Microsoft 365 Suite.
• Strong analytical and problem-solving skills.
• Exceptional communication and interpersonal skills.

Responsibilities

• Controlling and managing work orders into Production.
• Monitoring progress and providing updates to stakeholders.
• Supporting the coordination of the dispatch process.

Skills

Analytical skills

Communication

Problem-solving

Computer literacy

Tools

HALO ITSM

Microsoft 365 Suite

Job description

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Operational Delivery Coordinator

Location: Neath - Onsite

Valert, part of Marston Holdings Ltd., is seeking an experienced and detail-oriented Operational Delivery Coordinator to join our Transportation Technology Team. This role is critical in ensuring the quality and efficiency of our delivery processes through effective workflow management and controlled changes. You will be creating work orders that serve as a roadmap for each production stage, enabling resource optimization and aligning product demand with customer requirements, making attention to detail essential.

What you will be doing:

• Controlling and managing work orders into Production.
• Monitoring the progress of work orders and providing regular updates to internal stakeholders on status and issues.
• Supporting the coordination of our dispatch process, liaising with Field Engineers to ensure correct product delivery via our logistics solution.
• Conducting quality audits using our asset management system to ensure data accuracy for clients.
• Supporting end-to-end change management within HALO ITSM, ensuring all changes are tested, reviewed, and approved per ITIL standards.
• Collaborating with the Power BI team to implement and maintain reports for accurate reporting.
• Occasional travel to other sites.

What you will need:

• Excellent knowledge of the Microsoft 365 Suite.
• Computer literacy.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks to meet deadlines.
• Exceptional communication and interpersonal skills.
• Experience with HALO ITSM or similar IT Service Management tools is a plus but not essential.
• Flexibility to travel with occasional overnight stays.

What is in it for you:

• Salary: up to £26,000 per annum.
• Full-time, 37.5 hours per week.
• Healthcare cash plan.
• Staff benefits including discounts on shopping, travel, social activities, and health & wellbeing.
• 25 days holiday plus bank holidays.
• Cycle to work scheme.
• Enhanced maternity and paternity packages (subject to eligibility).

If this role interests you, please apply. New starters will undergo DBS and County Court Judgment checks. Keep the company informed of any personal circumstances changes.

Valert and Vortex, part of Marston Holdings Ltd., are leading providers of intelligent traffic enforcement and management solutions, supporting environmental and decarbonisation initiatives. We are committed to diversity and inclusion, considering all qualified applicants regardless of protected characteristics. We recruit based on merit and passion for better outcomes, fostering an inclusive environment for all employees.