Operational Coordinator (BANK)

Integrated Care System; Nottingham; Hybrid; GBP 21,000 - 26,000; Part time

Job summary

A community health organization is looking for Bank Operational Coordinators in Nottingham to assist patients and provide administrative support during night and weekend shifts. Candidates should have customer service experience and be willing to learn. This role offers flexible working options and opportunities for professional development.

Benefits

25 days holiday entitlement + bank holidays

Ongoing professional development

Flexible working options

Qualifications

• Ability to handle confidential information.
• Experience in a customer service environment.
• Proficient in computer use.

Responsibilities

• Assist and direct patients accessing NEMS services.
• Answer calls via service agreements.
• File paperwork and perform data entry.

Skills

Customer service experience

Data entry skills

Communication skills

Education

Minimum GCSE including English at Grade C

Job description

Here at NEMS, we are looking for Bank Operational Coordinators who are keen to work night and weekend shifts to join the team!

Are you organized? Experienced in working with the public? Looking to give back to the community? This could be the perfect role for you.

Main duties of the job

The Operational Coordinator is a key member of staff whose role is to support the operational effectiveness of the NEMS CBS Out of Hours and all NEMS CBS Operational Coordination Contracts.

The main purpose of this role is to work with the Shift Leader to ensure an efficient and effective administrative service to the Out of Hours Services, including clinicians and patients.

About us

NEMSCBS is a high-quality, high-performing, not-for-profit organization that delivers integrated urgent care and urgent primary care services to over 1 million patients. Responsive, adaptable, and continually evolving, we have a reputation for delivering locally tailored, safe, effective, and cost-efficient services with high levels of patient satisfaction.

NEMSC currently operates three main services: (1) Integrated Urgent Care across Nottinghamshire serving a patient population of over 1 million, including home visiting, remote consultation, and clinical assessment services; (2) Urgent Primary care provision located within the A&E Department at QMC; (3) A 24-hour walk-in urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield.

Core NEMS Workforce Benefits:

• 25 days of holiday entitlement + bank holidays (pro-rata)
• Access ongoing continuous professional development
• Regular clinical supervision
• Flexible working options
• Employee Assistance Programme
• Opportunity to participate in service development and improvement
• Free tea & coffee
• Eye Care Vouchers

Job responsibilities

• Receive, assist, and direct patients accessing NEMS services in a courteous, efficient, and effective manner.
• Answer calls professionally in accordance with the service agreements.
• File paperwork.
• Perform computer data entry, data allocation, collation, processing, and recording of information following procedures.
• Maintain regular patient contact to ensure NEMS CBS requirements are met.
• Assist the Shift Leader and Service Managers.
• Coordinate home visits and patient transport.
• Liaise with staff at 111 and other medical organizations.
• Assist service users and providers courteously and effectively.
• Ensure only authorized personnel enter the building and follow relevant data protection and security procedures.
• Provide assistance and support to new staff members.

Person Specification

Values & Behaviours

• Flexible attitude to work.
• Willingness to learn and adapt to changes.
• Ability to handle confidential, sensitive, and distressing information.

Qualifications

• Minimum GCSE or equivalent, including English at Grade C or above.

Experience

• Experience dealing with the public in a customer service environment.
• Experience working within the NHS.
• Experience managing customer complaints.

Knowledge

• Proficient in computer use with willingness to learn new systems as required by NEMS.

Disclosure and Barring Service Check

This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to verify any criminal convictions.