Operational Controls & Governance Manager

ZipRecruiter; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A prestigious international bank in London seeks an Operational Controls and Governance Manager to enhance its compliance and operational risk management functions. This pivotal role includes overseeing business controls, implementing process improvements, and ensuring adherence to regulatory standards while fostering a culture of excellence and continual improvement in operations.

Qualifications

• Experience in operational risk management and compliance is required.
• Proven ability to lead and implement process improvements.
• Strong analytical skills for producing MI and KPIs.

Responsibilities

• Oversee business controls and quality assurance checks across Operations.
• Identify and implement process improvements for operational efficiency.
• Ensure compliance with all relevant regulatory reporting requirements.

Skills

Business Controls

Process Improvement

Operational Resilience

Regulatory Compliance

Risk Management

Vendor Management

Job description

Job Description

Exclusive position

International Bank based in London is looking to recruit an Operational Controls and Governance Manager.

As a member of the Operations team, you will strive to provide high-quality service to all clients (both internal and external) while upholding the bank's values and behaviours.

This role will be responsible for:

• Business Controls, Process Improvement, Operational Resilience, Procurement and Third-Party Oversight, New Product Analysis, Continual Improvement Culture, Regulatory Compliance, and some Facilities & Health & Safety.

Main responsibilities include:

• Overseeing business controls for functions covered by COO (excluding IT), monitoring or testing the effectiveness of existing controls, promoting a culture of good compliance and risk awareness, and performing regular Quality Assurance checks across the Operations area (including Payments, DDU, Loans Administration, Securities, Facilities functions, and external Regulatory reporting).
• Producing relevant MI and KPIs to demonstrate QA checks undertaken, applying a risk-based approach aligned with each department’s RCSA.
• Enhancing operational risk awareness within the department and liaising with the Risk department on operational risk management matters.
• Identifying and implementing process improvements, such as Straight Through Processing, to enhance efficiency and embedded controls.
• Owning and evolving the Operational Resilience Policy and Self-Assessment to ensure robust processes and procedures for major operational disruptions, in line with regulator priorities and market best practices.
• Developing, implementing, and testing the bank’s business continuity and recovery plans, reviewing and updating them regularly, and ensuring employees are informed of their responsibilities.
• Monitoring vendor performance with Business Owners to ensure compliance with SLAs and quality standards.
• Maintaining a comprehensive vendor management system and documentation.
• Coordinating and overseeing procurement processes based on bank policies and group guidelines.
• Promoting a culture of continual improvement and serving as the key contact for New Product Analysis within Operations.
• Advising on development and testing of changes within Operations, including new core banking systems, Data Governance Framework, and Data initiatives.
• Ensuring all regulatory reporting requirements in COO are understood and delivered timely, including CASS, MiFID, SCV/FSCS, FATCA/CRS.
• Fostering a culture that supports the bank’s strategy, maintaining high standards of governance, financial, and risk management.
• Complying with the bank’s Conduct rules, including acting to deliver good outcomes for retail customers, as prescribed by PRA and FCA regulations.