Operational Control Centre Controller (5 Posts)

Strathclyde Partnership for Transport; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A regional transport partnership in Glasgow is seeking an OCC Controller to oversee Subway operations. The ideal candidate will have expertise in incident response and customer service, alongside communication skills for operational environments. This full-time role involves a 5/7 shift pattern with additional hours as needed. The position offers various employee benefits including pension schemes and travel perks.

Benefits

33 days Annual and Public Holiday Entitlement

Membership of the Local Government Pension Scheme

Employee Travel Pass Scheme

Discounted Season Rail Tickets

Flexible working options

Cycle to Work Scheme

Employee Assistance Programme

Qualifications

• Knowledge of incident response and customer service principles.
• Understanding of safety critical requirements of a light railway system.
• Experience in an Operational Control Centre and communication systems.

Responsibilities

• Control Subway train operations safely and effectively.
• Support delivery of new systems within the Subway modernisation project.
• Participate in development of modern working practices.

Skills

Incident response

Customer service principles

Strong communication skills

Railway Rules and Regulations understanding

Education

Standard grade level in English, Maths, and Arithmetic or equivalent

Transport industry professional qualification

Tools

Rail control software

Job description

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Client:

Location:

Glasgow, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

60677a0d402c

Job Views:

5

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven regional transport partnerships. As well as running the iconic Glasgow Subway, SPT delivers an extensive range of public transport services including bus stations and subsidised bus services, manages large transport infrastructure projects and is responsible for delivery of a long-term multi-modal transport strategy for the West of Scotland.

Having upgraded our Subway stations and introduced a new fleet as part of our Subway Modernisation Project, our next major milestone will be transitioning operations to our new state of the art Operational Control Centre.

About the role

We have a great opportunity to join our Subway Operations Team. The Operational Control Centre (OCC) Controller will safely, efficiently and effectively control the operation of Subway train services in compliance with SPT’s policies, procedures and legislation. They will maintain competencies and participate in the development of modern working practices to enhance subway service performance. The OCC Controller will support the delivery of new systems embedded within the subway modernisation project and take a proactive role in the provision of the Subway service.

About you

The ideal candidate will have a working knowledge of incident response and a good understanding of customer service principles. An in-depth understanding of train operating principles and railway Rules, Regulations and Emergency Procedures are desirable. An understanding of the safety critical requirements of a light railway system and multiple rail control software are also desirable. Experience of working within an Operational Control Centre and liaising with senior staff. You will have strong communication skills, both written and verbal with experience of using communication systems in an operational environment. You will be a highly motivated individual and contribute positively to improve ways of working and embrace evolving changes and technologies.

You will be educated to standard grade level in English, Maths and Arithmetic or equivalent. A transport industry professional qualification is desirable.

Full time hours will be 35 hours per week working a 5/7 shift pattern. The nature of this role may require you to work outwith normal office hours on occasion to support the operational requirements.

You will be based at the Operational Control Centre, Robert Street, Glasgow.

Please note, this position falls into the high-risk category under the Alcohol and Drugs policy and therefore is subject to for-cause testing procedures.

What we can offer you…

• SPT actively encourages learning and development and are committed to ongoing learning and development to support career progression
• 33 days Annual and Public Holiday Entitlement
• Membership of the Local Government Pension Scheme
• Group Life Assurance Cover
• Employee Travel Pass Scheme - a Subway Smartcard to travel on the Glasgow Subway for free, plus one for a member of your household
• Discounted Season Rail Tickets - maximum of £645 towards the cost of an annual rail or bus ticket
• Flexible working options
• Cycle to Work Scheme, Childcare Vouchers, Employee Assistance Programme, Long Service Awards, Credit Union