Operational Communications Manager, Wolverhampton

Marston's PLC; West Midlands Combined Authority; On-site; GBP 47,000 - 55,000; Full time

Job summary

A leading company in the hospitality sector is seeking an Operations Communications Manager to enhance brand strategy across their pubs. This pivotal role will unify internal communications, manage initiatives, and drive digital transformation across the organization, ensuring consistent messaging and engagement.

Benefits

Company bonus scheme up to 10% of salary

Car allowance of £7500 per annum

Enhanced Maternity & Paternity Leave

30% off in Marston's pubs

20% off accommodation through privilege card

Employee assistance programme

Qualifications

• Background in retail or hospitality required.
• Experience working with partnerships or franchises preferred.
• Full driving licence and access to a vehicle necessary.

Responsibilities

• Overseeing all operational communications to ensure strategy execution.
• Managing the operational calendar and communication plans.
• Facilitating messaging during operational incidents and emergencies.

Skills

Experience in retail

Operational communication management

Digital transformation

Job description

Operations Communications Manager From £47kper annum plus bonus and car allowance

We are seeking an experienced Operational Communications Manager to join the team. This is a vital new role, instrumental in bringing the brand strategy to life in our pubs, enabling Marston's to create an environment for guests to share good times.

We are seeking an enthusiastic individual with a background in retail or hospitality, particularly with experience of working with partnerships or franchises. This role reports into the Head of Operational Excellence and involves overseeing all operational communications. Your mission will be to ensure our communication strategies are seamlessly executed across various teams and departments.

As our Communications Manager, you'll unify our internal communications, enhance our new brand formats, and drive digital transformation, ensuring our messages reach every corner of the organisation consistently.

This is an agile role, working across our pub estate stretching from Inverness to the coast of Cornwall, so you’ll need to hold a full driving licence with access to your own vehicle. You’ll be working from our modern offices in the centre of Wolverhampton for a minimum of 2 days per week.

Key Responsibilities:

• Work closely with teams from Corporate Affairs, Commercial, Marketing, IT, and HR to maintain consistent and aligned messaging.
• Create and manage a live operating calendar and clear operational cascade plan to keep our pubs informed and up to date.
• Facilitate and prioritize initiative launches to ensure they are successfully executed at our pubs.
• Coordinate messaging during operational incidents or emergencies, ensuring clear communication among all relevant stakeholders.
• Partner with Corporate Affairs to manage internal communication channels and platforms.
• Lead key engagement events such as Operational Conferences and the Pub of the Year Awards.
• Monitor and evaluate the effectiveness of our communication strategies, making adjustments to enhance outcomes.
• Develop communication materials, including presentations, reports, and other essential documents.
• Promote a culture of open and transparent communication within the organization.

What you get from us -At Marston’s we put our people first, which is why we offer real benefits alongside the expected, these include:

•Entry into our company bonus scheme with the opportunity to earn up to 10% of salary

•A competitive car allowance of £7500 per annum

•Apprenticeship programmes- offering training & development at any stage of your career

•Enhanced Maternity & Paternity Leave(Subject to 26 weeks service at 15 weeks prior to EWC)

• 30% off in Marston’s pubs and 20% off accommodation through our privilege card

• Marston’s Cheers Platform (discounts on many high street and online major retailers)

• Share save incentive scheme

• Employee assistance programme-including various wellbeing support services, a completely confidential 24/7 helpline, up to 6 counselling sessions and more online services

Come as you are. Personality and passion are so important. No judgement on where you’ve come from, or your story to date, just a need for the right attitude and an ambition that matches ours. We’ll accept you and celebrate you for being you.

We can’t wait to see what we can make happen together.#MarstonsWherePeopleMakePubs