Operational Change Analyst (Maternity cover)

CIFAS; Greater London; Hybrid; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Remote working

Generous annual leave

Private healthcare

Excellent pension package

Job summary

CIFAS in London, UK is seeking an interim Operational Change Analyst on a maternity cover contract. You will develop operational reporting, dashboards and KPIs, analyse cross-system data, and provide data-driven recommendations to support business performance.

You will drive continuous improvements, collaborate with stakeholders, and act as a Business Analyst for change initiatives, contributing to effective organisational change and fraud prevention efforts.

Qualifications

• A degree level education or equivalent qualification or relevant experience.
• Strong analytical and problem-solving skills to interrogate data and identify insights.
• Experience using SQL, Microsoft Fabric, Power BI and advanced Excel to extract and present data.

Responsibilities

• Leading development of operational reporting, dashboards and KPIs to support decision-making.
• Analyzing data across systems to identify trends and communicate findings to stakeholders.
• Supporting operational teams by resolving data queries and delivering data-driven recommendations.
• Driving continuous improvement by enhancing data quality, systems and processes.
• Acting as a Business Analyst for operational change activities, including process governance and mapping.
• Collaborating across CIFAS to provide SME on projects and change initiatives.

Skills

Analytical thinking

Problem solving

Stakeholder management

Communication

Education

Degree level education or equivalent

Tools

SQL

Microsoft Fabric

Power BI

Advanced Excel

Job description

Operational Change Analyst (Maternity cover)

Application Deadline: 12 October 2026

Department: Operations

Employment Type: Fixed Term Contract

Location: London, UK

Reporting To: Director of Internal IT & Operational Change

Compensation: £50,000 - £55,000 / year

Description

We are looking for an interim Operational Change Analyst to join Cifas on a maternity cover contract. This is an exciting opportunity for an analytical and proactive professional to use data-driven insight to support better member and consumer engagement, inform decision-making, and drive operational improvement across the organisation.

In this role, you will analyse complex data, identify opportunities to improve data quality, systems and processes, and provide clear, evidence-based recommendations that support business performance. You will also play a key role in delivering change initiatives and projects, working collaboratively with stakeholders to implement sustainable improvements and translate insight into action.

If you enjoy solving business challenges through data, influencing decision-making and supporting meaningful organisational change, this is an excellent opportunity to make a visible impact.

Key Responsibilities

• Leading the development of operational reporting, dashboards and KPIs, delivering high-quality insight to support business decision-making.
• Analysing data across multiple systems, identifying trends, anomalies and changes in activity, and communicating meaningful findings to a range of stakeholders.
• Supporting operational teams by resolving member and consumer data queries and delivering clear, data-driven recommendations and solutions.
• Driving continuous improvement by identifying opportunities to enhance data quality, systems and processes, taking ownership of related initiatives and improvements.
• Acting as a Business Analyst for operational change activities, including process governance, process mapping, business, systems and data analysis.
• Collaborating across Cifas to provide subject matter expertise on projects and change initiatives, promote a consistent approach to reporting, and represent the organisation at external meetings and industry events.

Skills, Knowledge and Expertise

To be successful in this role, you will have:

• A degree level education or equivalent qualification or relevant experience.
• Strong analytical and problem-solving skills, with the ability to interrogate data, statistics and business requirements to identify insights and opportunities.
• Experience using SQL, Microsoft Fabric, Power BI and advanced Excel to extract, analyse and present data effectively.
• The ability to translate complex information into clear, meaningful insights for both technical and non-technical audiences.
• Experience of driving process, system and data improvements, with knowledge of process mapping, business analysis and systems analysis desirable.
• Excellent organisational skills, with the ability to manage multiple priorities, work independently and deliver high-quality outputs to tight deadlines.
• Strong stakeholder management and communication skills, with the ability to build relationships, influence, challenge constructively and communicate effectively at all levels.
• A proactive, solutions-focused approach, demonstrating initiative, sound judgement and a commitment to achieving positive outcomes.
• Knowledge of fraud prevention, fraud systems and fraud prevention technology would be advantageous.

Benefits

In return for helping us take the fight to fraud, all our employees receive an impressive benefit package, which includes:

• Remote working with approximately 2 days a month in the London office, although there will be a requirement to attend conventions, forums and events
• Generous annual leave, plus bank holidays
• Private healthcare
• Excellent pension package through salary sacrifice
• Personal and professional growth
• Employee wellbeing – Wellbeing breaks, wellbeing hub access including exercise programmes, meditation guides, sleep stories and yoga.

We have introduced agile ways of working, allowing teams to decide how best they work, while ensuring regular opportunities to collaborate and innovate. We create an environment to help you to unleash your potential and perform the most rewarding work of your career, whilst keeping your wellbeing at the foremost with initiatives in place to promote the wellness of our people.

We are committed to building a diverse and inclusive culture and have dedicated inclusion champions across the business to celebrate and promote our uniqueness. We also have a dedicated team of volunteers looking for innovative ways to give back as part of our commitments under our Corporate Social Responsibility. Since 2021, we have been recognised in the Best Companies listings, and again in 2026 have been awarded 2 stars for outstanding levels of engagement. We have also been awarded the Investors in People Gold accreditation.

If you are passionate about our purpose and would like an opportunity to make a valuable contribution to fraud prevention, we would like to hear from you.