Operational Business Support Administrator

North Wales Police; Merthyr Tydfil; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Police Pension Scheme

Annual leave 24-29 days

Flexible working

Job summary

South Wales Police is seeking an Operational Business Support Administrator to join the Operations Support Unit in Merthyr Bridewell. The role focuses on providing administrative support to frontline officers and staff, handling records, financial transactions, and communications in a busy environment.

The post involves predominantly office-based work with some potential for remote/hybrid working after training, and requires good English language skills for clear communications and customer

Qualifications

• Proficient in the Microsoft Office suite and able to retrieve and update records using manual and system-based processes.
• Ability to work in a fast-paced policing environment with accuracy and discretion.
• Flexible and able to take on additional duties as required.

Responsibilities

• Provide support to officers and staff across the BCU.
• Process and forward information via phone, face-to-face, and electronic channels according to departmental procedures.
• Quality assure processes and information for self and others as directed.

Skills

Microsoft Applications

Team player

Good communicator

Attention to detail

Data entry/records management

Job description

Operational Business Support Administrator

Force South Wales Police

Role Type Police Staff

Business Area Business Support Unit

Department Mid Glamorgan BCU - Operational Support Unit

Location Merthyr - Bridewell

Grade SC24

Part/Full Time Full Time

37

Type of Contract Permanent

Level of Welsh language ability required? 2

Shortlisting Date 5 October 2026

Interview Date 12 October 2026

Closing Date 30/09/2026, 15:00

Job Advert Description

Would you like a career like no other? If so... Join Us

South Wales Police brings together thousands of people with the same aim - to keep South Wales safe.

We want to be the best at understanding and responding to our community’s needs. To do this we need the very best candidates from a wide range of backgrounds to apply to become part of our policing family.

We are looking for someone to join us as an Operational Business Support Administrator in our Operation Support Unit. Could you be who we are looking for?

About the Team/Department you will be joining:

We are a small team based in Merthyr Bridewell on Rhydycar Business Park
CF481DL , providing operational support to our Front-line officers and Staff across Mid Glamorgan BCU.

We are predominantly office based, with the chance of working from home (once fully trained) 1 day a week, but this is dependent on operational need and is not guaranteed. Your duties will include keyboarding, formatting documents, input and retrieval of documents and financial transactions.

About the role and your key responsibilities:

The role involves providing support to officers and staff across the BCU.

The work is always varied and very busy. There are processes to be followed which are reviewed regularly and changed accordingly. Provide relevant information, on the phone, face-to-face, and/or electronic based on existing departmental procedures.

We are required to ensure officers and staff are compliant with processes, quality assure them for use by self and others as directed.

What skills and experience do we need you to bring to the role:

Applicants should be highly competent in all Microsoft Applications and be able to retrieve and update considerable records/data with both manual and national systems. Y ou will carry out a wide range of functions including support relating to HR, Estates, Finance, Health and Safety Compliance, Evidential Property Management, and general administration functions to support operational policing.

You must be flexible and adaptable to change and be prepared to undertake additional duties.

We are looking for a Team Player who is organised, a good communicator and a keen eye for accuracy and detail, who can work well with others but also work alone on projects. We will require you to engage with internal and external customers and provide a high-quality standard of service.

There are numerous benefits to working for South Wales Police, from learning and development opportunities to schemes which aim to improve your lifestyle and wellbeing, as well as generous Local Government Pension Scheme / Police Pension Schemes, paid annual leave 24 days holiday rising to 29 days after 5 years’ service, flexible working and family friendly policies and many more, click here for more information.

The successful Candidate must be willing to undergo vetting to RV Vetting.

Please note, if you are subject to an ongoing PSD investigation, you appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case-by-case basis

If you would like any more information about the role, please contact Nicola Davies 07584003991.

We embrace diversity and welcome applications from everyone.