Operational Business Manager

NHS; Sheffield; On-site; GBP 37,000 - 45,000; Full time

Job summary

Join a leading healthcare organization dedicated to improving community healthcare services. This role offers the opportunity to provide essential administrative support within a dynamic team, ensuring the smooth delivery of care to patients. You will play a vital role in managing services, coordinating with clinical and non-clinical colleagues, and driving operational excellence. The organization values its staff and offers excellent benefits, including professional development opportunities and support for work-life balance. If you are passionate about healthcare and have a strong operational background, this position is perfect for you.

Benefits

Professional development opportunities

Support for work-life balance

Excellent employee benefits

Qualifications

• Degree or equivalent experience required.
• Business Admin or Leadership qualification preferred.

Responsibilities

• Oversee administrative staff and services to ensure high-quality care.
• Assist the Service Manager in achieving financial targets and balanced budgets.
• Lead on internal and external communication for the department.

Skills

Effective written and verbal communication skills

High level of self-motivation

Ability to manage multiple priorities

Conflict resolution skills

Teamwork

Education

Degree or equivalent experience

Post graduate diploma or equivalent

Business Admin or Leadership Qualification

Tools

Patient Administration System

NHS Electronic Booking Service

Job description

Sheffield Teaching Hospitals NHS Foundation Trust

Information:

This job is now closed

Job summary

The post-holder will provide direct support to the ICC Service Management Team through delegated business management responsibilities for allocated services within the Integrated Community Care Directorate.

We are looking for an individual with a strong operational background and a patient-centred approach to improving community healthcare service in Sheffield.

This role will be responsible for the provision of a high-quality administrative support service to clinical and non-clinical colleagues to help maintain efficient and smooth delivery of care to our patients. This will include ensuring that all financial and operational activity and service objectives are achieved within agreed deadlines together with effective day to day support to the management teams.

Main duties of the job

Oversee the management of administrative staff and services in support of the provision of high quality care, teaching and research, within a patient centred environment.

To assist on service continuity and redesign within the Directorate, involving front line staff and patients in delivering effective, efficient and timely services, in a cost effective way.

To assist the Service Manager to ensure that the department delivers financial targets, including balanced budgets, tracking AFE and delivery of P&E targets.

To assist in ensuring the delivery of activity targets in the department, including activity modelling and capacity planning.

To assist on the planning process with the department; to take responsibility for the production of Service Development Bids and Business Cases.

To work with the CCA Business Analyst to ensure that accurate, timely information is available to support delivery of services, teaching and research, as well as the delivery of objectives/targets.

Take a lead on external and internal communication for the department. Ensure that responsive and effective channels of communication are establishes, both within the directorate and with external stake holders. Ensure that staff are informed and engaged with planning/objective setting and receive regular feedback on directorate performance.

About us

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Qualifications

• Degree (or equivalent experience) and post graduate diploma (or equivalent)
• Business Admin or Leadership Qualification

Experience

• Relevant experience of managing a service including financial, patient access, and performance management.
• Demonstrable staff management experience, establishing clear priorities, delegating effectively, monitoring performance and giving feedback
• Using data to make successful decisions and presenting data to others
• Implementing Trust or Directorate Policies
• Demonstrable experience in delivering change through teams, encouraging them in the development and delivery of plans
• Clear understanding of NHS policy
• Managing information systems
• Understanding of NHS Commissioning
• Budget Management

Further Training

• Experience of using a hospital database such as the Patient Administration System and ensuring data quality
• NHS Electronic Booking Service

Skills

• Effective written and verbal communication skills
• High level of self-motivation, integrity, professionalism and flexibility in approach and attitude
• Ability to work as a member of a team
• Experience to build effective working relationships
• Ability to handle and resolve conflict
• Ability to manage multiple priorities to ensure key operational and performance indicators are met
• Initiative and commitment to openness and honesty

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Sheffield Teaching Hospitals NHS Foundation Trust

£37,338 to £44,962 a yearPer annum pro rata for part time staff