Operational Auditor

Clermont Hotel Group; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking an Operational Auditor to enhance financial and operational controls across its London hotels. This role involves planning and executing audits, analyzing revenue protection, and collaborating with hotel management to drive improvements. Ideal candidates will have a strong background in hospitality, excellent analytical skills, and experience with key software tools. Join a dynamic team committed to delivering exceptional guest experiences while fostering your career growth in a supportive environment.

Benefits

Discounted hotel rates

Interest-free season ticket loans

24/7 Employee Assistance Program

Pension and Healthcare Schemes

Wagestream access

Generous 'recommend a friend' scheme

Accredited qualifications up to Level 7

Retail discounts and cashback

Qualifications

• Experience in hospitality settings with a focus on operational audits.
• Strong analytical skills to assess financial controls and processes.

Responsibilities

• Plan and perform financial and operational control audits.
• Manage the hotel Control Self-Assessment process and provide recommendations.

Skills

Hospitality Experience

Analytical Skills

Problem-Solving Skills

Data Analytics

Flexibility and Adaptability

Education

BCom

CCAB

IIA Qualification

Tools

Opera

SAP Software

Simphony POS Systems

Job description

Operational Auditor, Full Time

Contract Type: Temporary (Fixed Term Contract), 39 hours per week

Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all.

With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels have plenty of space for everyone to meet, sleep, and dine. All kinds of extraordinary, for all kinds of people.

The Role

The purpose of this role is to plan and perform financial and operational control audits across the hotels and corporate office functions, reporting findings to management and documenting these in an audit report, making associated recommendations where required.

To manage the hotel Control Self-Assessment (CSA) process, performing validation audits across our London estate, highlighting operational & financial control improvements.

• Work directly with hotel management and provide a holistic view of the control environment through analytical work.
• Champion the CSA program, support management, and facilitate ongoing business improvement by delivering agreed action plans based on recommendations.
• Follow up on actions agreed upon through audit validations.
• Assist in driving improved risk management processes across the business by identifying CSA result trends and collaborating with central business functions such as Finance, Human Resources, and Training & Development, as well as other relevant central functions.
• Take the lead in utilising data analytics across all types of audit work.
• Conduct weekly and monthly analysis of revenue protection analytics, advising on and evaluating revenue loss trends. Provide recommendations and collaborate with various hotel divisions to implement improvements. Review and enhance controls and processes.

What we look for

• Previous experience gained in a hospitality setting.
• Experience in Opera – Hotel Property Management Solutions, SAP Software Solutions, and Simphony POS Systems.
• BCom, CCAB, and/or IIA qualification or part qualification.
• Self-motivated, self-starter, and self-reliant.
• Flexible and able to adapt to a variety of roles.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and manage deadlines effectively.
• Adaptable, able to build relationships quickly, and capable of educating hotel staff on the importance of control and driving improvements in control standards in a collegiate, fair, and open manner.

What's in it for you?

• Discounted rates on hotel rooms, food, and drinks across the Clermont Hotel Group.
• Interest-free season ticket loans (conditions apply).
• Access to a 24/7 Employee Assistance Program.
• Pension and Healthcare Schemes.
• Wagestream - access to earned salary before payday.
• Generous 'recommend a friend' scheme.
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent).
• Access to discounts and cashback through a wide range of retailers and service providers via our online benefits portal.