Operational Accounts Director - Logistics

JR United Kingdom; West Midlands Combined Authority; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading distribution company in the United Kingdom is seeking to enhance client relationships in the e-commerce sector. This role involves overseeing service performance, client communications, and process optimization to maintain and grow client satisfaction. Candidates should be adept at managing relationships across various teams and navigating both operational and strategic challenges.

Responsibilities

• Oversee day-to-day service performance.
• Manage client communications.
• Optimize processes to improve service.

Job description

The company

A leading player in the distribution sector.

The role

You will play a pivotal role in managing and expanding relationships with key e-commerce clients. Acting as the bridge between the operational teams, the clients' international and UK-based personnel, and the leadership team.

Responsibilities include overseeing day-to-day service performance, client communications, process optimization, and supporting...