Operational Accounts Director - Logistics

Xclusive Recruitment; England; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading distribution firm in the UK seeks a dynamic individual to manage and expand relationships with key e-commerce clients. You will oversee service performance, improve processes, and support commercial expansion. The ideal candidate is fluent in Mandarin and English, has over 3 years of logistics experience, and excels in fast-paced environments. This role offers a challenging yet rewarding opportunity within a vibrant company culture.

Qualifications

• 3+ years experience working in Logistics in the Gig Economy.
• Proven experience managing large or complex customer accounts.
• Experience with e-commerce logistics solutions.

Responsibilities

• Manage and expand relationships with key e-commerce clients.
• Oversee day-to-day service performance and client communications.
• Support commercial expansion across the UK and international markets.

Skills

Fluent in Mandarin Chinese

Fluent in English

Cross-Functional Collaboration

Customer-obsessed mindset

Strong communication skills

Analytical thinking

Job description

The company

A leading player in the distribution sector.

The role

You will play a pivotal role in managing and expanding relationships with key e-commerce clients. Acting as the bridge between the operational teams, the client's international-based and UK-based personnel, and the leadership team.

Responsible for day-to-day service performance, client communications, process optimisation, and supporting commercial expansion across the UK and international markets.

A hands-on, solution-oriented individual who is comfortable in a fast-paced, high-growth environment.

You will need to be a dynamic, enthusiastic, and self-driven individual to join our client's team. You will be responsible for managing existing and new clients to ensure our client meets and exceeds its targets.

The applicant

Language Requirement: Fluent in Mandarin Chinese and English (spoken and written)

Cross-Functional Collaboration: Work closely with the Head of Operations, COO, CRO, FD, and tech support to execute growth initiatives and resolve challenges swiftly.

Experience with e-commerce logistics solutions.

Customer-obsessed with a deep understanding of operations.

3+ years experience working in Logistics in the Gig Economy.

Proven experience managing large or complex customer accounts from a commercial and operational perspective.

You may have worked at companies such as:

• Deliveroo
• Uber Eats
• Gopuff
• Getir
• Zapp
• Amazon Logistics (AMZL)
• Bolt
• Packfleet

Strong communication, interpersonal, and stakeholder management skills.

Ability to thrive in a dynamic, fast-paced environment with a startup mindset.

Analytical thinking with a hands-on approach to problem-solving.

Experience working with Chinese businesses or within the Asia-Europe logistics corridor is a strong benefit.

Quality account development skills.

Quality communication skills.

A demonstrable track record.