Operational Accounts Director - Logistics

Xclusive Recruitment; Birmingham; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading recruitment agency is seeking an experienced logistics professional to manage and expand relationships with e-commerce clients. The candidate must be fluent in Mandarin and English, with over 3 years in the Gig Economy logistics sector. Responsibilities include ensuring service performance and supporting commercial growth in a fast-paced environment. Applicants should demonstrate strong communication, analytical skills, and a customer-focused mindset.

Qualifications

• 3+ years experience working in Logistics in the Gig Economy.
• Proven experience managing large or complex customer accounts.
• Experience with e-commerce logistics solutions.

Responsibilities

• Manage and expand relationships with key e-commerce clients.
• Ensure high service performance and client communications.
• Support commercial expansion across the UK and international markets.

Skills

Fluent in Mandarin Chinese

Strong communication skills

Interpersonal skills

Analytical thinking

Customer obsession

Job description

The company

A leading player in the distribution sector.

The role

You will play a pivotal role in managing and expanding relationships with key e-commerce clients. Acting as the bridge between the operational teams, the client's international and UK-based personnel, and the leadership team.

Responsible for day-to-day service performance, client communications, process optimisation, and supporting commercial expansion across the UK and international markets.

A hands-on, solution-oriented individual who is comfortable in a fast-paced, high-growth environment.

You will need to be a dynamic, enthusiastic, and self-driven individual to join our client's team. You will be responsible for managing existing and new clients to ensure our client meets and exceeds its targets.

The applicant

• Language Requirement: Fluent in Mandarin Chinese and English (spoken and written)
• Cross-Functional Collaboration: Work closely with the Head of Operations, COO, CRO, FD, and tech support to execute growth initiatives and resolve challenges swiftly.
• Experience with ecommerce logistics solutions.
• Customer obsessed with a deep understanding of operations.
• 3+ years experience working in Logistics in the Gig Economy.
• Proven experience managing large or complex customer accounts from a commercial and operational perspective.
• You may have worked at companies such as:
• Deliveroo, Uber Eats, Gopuff, Getir, Zapp, Amazon Logistics (AMZL), Bolt, and Packfleet.
• Strong communication, interpersonal, and stakeholder management skills.
• Ability to thrive in a dynamic, fast-paced environment with a startup mindset.
• Analytical thinking with a hands-on approach to problem-solving.
• Experience working with Chinese businesses or within the Asia-Europe logistics corridor is a strong benefit.
• Quality account development skills.
• Quality communication skills.
• A demonstrable track record.