Operation Support Manager - Bathrooms

Elliott Recruitment Solutions; Stevenage; On-site; GBP 35,000; Full time

Job summary

A leading bathroom solutions provider in Stevenage is seeking an Operations Support Manager to enhance customer service and ensure high-quality installations. Candidates should have hands-on experience in bathroom installations, excellent problem-solving skills, and strong communication abilities. The role offers a £35k salary with standard office hours and requires own transport. Immediate interviews are available.

Qualifications

• Proven hands-on experience in bathroom installations.
• Ability to turn challenges into positive outcomes.
• Pride, energy, and drive to deliver outstanding service.

Responsibilities

• Lead the customer experience from showroom visit to installation.
• Manage the showroom and guide customers professionally.
• Collaborate with teams to ensure smooth project delivery.

Skills

Customer service orientation

Problem-solving skills

Organizational skills

Communication skills

Job description

Operations Support Manager - Bathroom

Stevenage Area • £35k

Elliott Recruitment are pleased to represent a bathroom company who have an exciting opportunity for an organised, customer service driven individual to join their team as an Operations Support Manager on a permanent basis.

What You'll Do

• Lead the customer experience from showroom visit to installation and aftercare
• Ensure every bathroom installation meets our high standards of quality and safety
• Carry out remedial work where required, delivering swift and effective solutions
• Manage the Hitchin showroom, welcoming and guiding customers with expertise
• Own all post-sale enquiries, providing fast and professional resolution
• Collaborate with installers, suppliers, and sales teams to keep projects running smoothly
• Identify recurring issues and recommend improvements for right-first-time delivery

What You'll Bring

• Proven hands-on experience in bathroom installations
• A customer-first mindset with the ability to turn challenges into positive outcomes
• Strong problem-solving skills and technical know-how
• Organisational skills to balance showroom, service, and operational demands
• Excellent communication skills to build trust with customers, installers, and colleagues
• Pride, energy, and drive to deliver service that goes above and beyond

This is an exciting opportunity for someone with hands on plumbing experience to predominantly step away from the tools and support the end to end delivery for customers whilst also being hands on to rectify any post installation snagging and remedials.

My client is offering office hours of Monday to Friday 9am to 5pm and a salary of £35k. Own transport is essential.

If you're a bathroom installation expert with the passion and skills to deliver world-class service, we'd love to hear from you.

Apply today as immediate interviews are available