Operation Manager II, Sort Center

Amazon; Sheffield; On-site; GBP 30,000 - 50,000; Full time

Job summary

Amazon is seeking an Operations Manager who is a smart, customer-obsessed innovator. You will be responsible for managing a team and facilitating the flow of information to ensure business continuity and customer satisfaction, driving process improvements and making data-backed decisions.

Qualifications

• 2+ years of employee and performance management experience.
• Ability to communicate clearly in both written and oral forms.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Managing a shift and identifying opportunities to improve team performance.
• Communicating with external and internal customers to resolve issues.
• Developing performance metrics and driving business results.

Skills

Leadership

Communication

Problem Solving

Data Analysis

Education

Bachelor's degree or equivalent

Tools

Excel

SQL

Access

Job description

We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team.

Purview of an Operations Manager

Manager-I, Operations is responsible for managing a team and facilitating the flow of information across multiple stakeholders to resolve any potential issues that impact customer experience or business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in both written and oral forms. She/he should be able to develop process improvements and drive them through completion.

Responsibilities include, but are not limited to:

• Managing a shift, constantly identifying opportunities to improve team performance, and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data-backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
• Escalating problems or variances in the information and data to relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL, and/or other data management systems) and perform ad hoc reporting and analysis as needed.
• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Ability to work a flexible schedule/shift, including weekends, nights, and holidays.

Preferred experience:

• 1+ years of experience with performance metrics, process improvement, or lean techniques.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations or adjustments during the application and hiring process, including support for the interview or onboarding, please visit this link . If your country/region isn’t listed, please contact your Recruiting Partner.