Operation Excellence Manager, Monetization Strategy & Operations - GBS

TikTok; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

TikTok is seeking an Operation Excellence Manager to lead and optimize monetization operations in London. You will drive end-to-end sales processes, partner with Product, Finance, and Sales to translate business needs into scalable system solutions and governance, and push automation to enhance efficiency.

The role focuses on transforming manual processes into data-driven, scalable operations across EUI markets, with emphasis on policy compliance and operational excellence.

Qualifications

• 3+ years of experience in a growth environment, management consulting, investment banking, tech platforms, etc.
• Experience using data to create compelling stories that communicate key messages across the organization and to influence various levels of management decision-making
• Proficient in Microsoft Office and/or Google Suite, especially Excel and Google Sheets.

Responsibilities

• Manage daily sales operations, including account management, Book of Business transfers, sales performance, and incentive operations, ensuring accuracy and policy compliance.
• Collaborate with Sales and cross-functional stakeholders to resolve operational issues and provide reliable business support.
• Identify process inefficiencies, conduct root cause analysis, and drive SOP standardization and workflow improvements.
• Partner with Product teams to translate business needs into system requirements, support product testing, and promote automation adoption.
• Monitor operational metrics, generate actionable insights, and develop training materials to improve operational efficiency, process consistency, and stakeholder experience.

Skills

Data storytelling

Excel & Google Sheets

MS Office / Google Suite

Tools

Salesforce

Operative

FatTail

Prisma

Google Ads Manager

Facebook Ads

Job description

Operation Excellence Manager, Monetization Strategy & Operations - GBS

Location:

London

Employment Type:

Regular

Job Code:

A111545A

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Responsibilities

The Global Monetization Strategy and Operations (MSO) team enables sustainable growth in TikTok's advertising business. We partner with business leaders on strategy setting, revenue planning, and pricing and incentive policy, and we improve the tools and processes sales teams rely on every day.We turn complex business decisions into operating models that scale, protecting both customer outcomes and long-term profitability. You will shape the strategy and the operating models behind TikTok's advertising business.The Operational Excellence Manager will support the EUI Operations Excellence team's ongoing transformation from manual, execution-focused sales operations toward a standardized, data-driven, and system-enabled operating model. The hire will strengthen daily operational capacity while driving process optimization, automation, and cross-functional collaboration to improve efficiency and scalability across EUI markets.The ideal candidate will lead cross-functional initiatives to optimize end-to-end sales operations, establish scalable governance frameworks, and translate business challenges into system requirements and automation solutions. Strong analytical capabilities, strategic thinking, and stakeholder influence are essential to driving data-driven decisions, reducing manual dependencies, and delivering sustainable improvements in operational efficiency and business scalability.

• Manage daily sales operations, including account management, Book of Business transfers, sales performance, and incentive operations, ensuring accuracy and policy compliance.
• Collaborate with Sales and cross-functional stakeholders to resolve operational issues and provide reliable business support.
• Identify process inefficiencies, conduct root cause analysis, and drive SOP standardization and workflow improvements.
• Partner with Product teams to translate business needs into system requirements, support product testing, and promote automation adoption.
• Monitor operational metrics, generate actionable insights, and develop training materials to improve operational efficiency, process consistency, and stakeholder experience.

Qualifications

Minimum Qualifications:

• 3+ years of experience in a growth environment, management consulting, investment banking, tech platforms, etc.
• Experience using data to create compelling stories that communicate key messages across the organization and to influence various levels of management decision-making
• Proficient in Microsoft Office and/or Google Suite, especially Excel and Google Sheets.

Preferred Qualifications:

• Experience in media, digital advertising, business intelligence, revenue strategy/operations is a plus
• Familiarity with major sales CRM platforms (e.g. SalesForce,), Order Management Systems (Operative, FatTail, Prisma, etc.) and Ads Platforms (Google Ads Manager, Facebook, etc.) is a plus
• Fast learner, ability to independently multi-task, prioritize, and manage time effectively
• Experience working cross-functionally with various internal teams, including Finance, Sales, Systems, and Product

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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