Operating Model Analyst – Private Bank Chief Operating Office Team

myGwork - LGBTQ+ Business Community; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading bank is seeking a Process Expert to support its newly established Private Bank Operating Model team. This role involves driving process enhancements, automating workflows, and implementing organizational design changes to improve client experience. The successful candidate will join a collaborative work environment and contribute to strategic transformation projects.

Benefits

Hybrid Working

30 days’ holiday plus bank holidays

Life Assurance and Private Healthcare

Qualifications

• Educated to bachelor’s degree or equivalent in relevant fields.
• Previous experience as a Process Expert, Business Analyst, or similar.
• Strong hands-on experience with process analysis and modeling.

Responsibilities

• Support the design and delivery of the Private Bank Target Operating Model.
• Conduct end-to-end process analysis to identify improvement opportunities.
• Collaborate with stakeholders to align on process improvements.

Skills

Process analysis

Business analysis

Documentation

Collaboration

Education

Bachelor’s degree in Business, Finance, Economics, or Information Systems

Tools

Process mapping tools

Job description

Position Overview

The Private Bank Operating Model team is a newly established function within the global Private Bank Chief Operating Office (COO). Our mission is to ensure a holistic view of the Private Bank’s operating model across client service, organisational structure, operations, and technology infrastructure delivering measurable value and supporting strategic transformation across the business. The function owns in addition the Private Bank mandates for enterprise process management governance and oversight, process & service excellence and strategic COO initiatives to drive overall operational excellence.

You will support the Head of Operating Model in delivering the Private Bank Target Operating Model (TOM). You will have a strong background in process improvement, business analysis, or change delivery and be ready to take on more ownership and influence in a collaborative, high-impact environment.

You will play a key role in shaping and implementing org design changes, process enhancements, driving automation and digitalisation, and supporting the Head of Operating Model in managing the function.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days’ holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• Support the design and delivery of the Private Bank Target Operating Model
• Conduct end-to-end process analysis to identify pain points, control gaps, and improvement opportunities
• Perform impact assessments to enhance client experience, increase automation, and reduce costs and processing times. Contribute to enterprise process governance and oversight frameworks
• Deliver process mapping and provide data-driven insights to support decision-making. Assist in budget assessments and cost transparency initiatives
• Design optimised to-be processes using best practice methodologies
• Collaborate with stakeholders across Front Office, COO, Operations, Information Technology, and control functions to align on process improvements

Your skills and experience

• Educated to bachelor’s degree or equivalent qualification/work experience in Business, Finance, Economics, or Information Systems
• Previous relevant experience as a Process Expert, Consultant, Business Analyst or Change Practitioner, preferably in personal banking, private banking or wealth management
• Strong hands-on experience with process analysis, modelling and documentation.
• Six Sigma Green Belt or equivalent certification (preferred). Familiarity with private banking systems, platforms, and data flows is advantageous
• Understanding of key regulatory impacts (such as Know Your Client/Anti-Money Laundering (KYC/AML), Markets in Financial Instruments Directive (MiFID II) preferred
• Proficiency in business analysis and process mapping tools

How we’ll support you

• Flexible working to assist you balance your personal priorities
• A range of flexible benefits that you can tailor to suit your needs
• We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (for example screen readers, assistive hearing devices, adapted keyboards)

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank in the UK is proud to have been named in The Times Top 50 Employers for Gender Equality 2024 for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in theirTop 100 Employers 2024 for our work supporting LGBTQ+ inclusion.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.