Opening Boutique Managerluxury Ladies & Men’s Cashmere

OUTSIDE THE BOX; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A luxury retail brand is seeking a full-time Boutique Manager for a new pop-up boutique in Mayfair, focusing on exceptional customer experience and strong sales. Responsibilities include leading boutique operations and building relationships with high-value clients across various product lines. The ideal candidate will possess a refined aesthetic, demonstrate emotional intelligence, and effectively communicate the brand’s story while driving sales through in-store and digital client interactions. The role offers a competitive salary plus commission and bonuses.

Benefits

Commission

Uncapped Bonus

Clothing Allowance

Qualifications

• Proven ability to drive sales and customer loyalty.
• Experience engaging high-net-worth clients.
• Strong communication skills to convey brand story.

Responsibilities

• Lead boutique operations and drive daily sales.
• Deliver exceptional customer experiences.
• Build relationships for business development.

Skills

Customer Experience Excellence

Sales Leadership

Digital Clientelling

Business Development

Emotional Intelligence

Refined Aesthetic

Tools

Shopify

CRM Platforms

Job description

Job Details

Our client is seeking a full-time Boutique Manager for a new pop-up boutique in the heart of Mayfair. This is a high-visibility role with direct impact on B2C growth as the plan is to open a flagship boutique.

Job Purpose

To lead the boutique as a high-touch brand space - responsible for delivering strong daily sales, an exceptional customer experience, and meaningful, lasting relationships with our clients - both in-store and online. This role blends floor leadership, digital clientelling, 1:1 selling, and boutique-level business development to build luxury community and grow direct-to-consumer sales funnel.

Reporting Line

Reports to: Managing Director and supported by a part-time Sales Associate (2 days/week) and Head Designer, who will attend for VIP client appointments and events.

Key Responsibilities

1. Boutique Operations & Sales Leadership Ensure the boutique operates smoothly, daily targets are consistently met / exceeded, and the Sales Associate is well-supported and engaged.
2. Customer Experience Excellence - Deliver a highly personalised, values-led experience that drives repeat visits, confident purchasing, and strong referrals. Every interaction should reflect the depth and warmth of the brand.
3. Digital Clientelling - Actively engage with online enquiries and existing clients to replicate the boutique experience digitally - leading to strong conversion and loyalty.
4. Boutique-Led Business Development - Proactively build relationships with concierges, personal shoppers, neighbouring boutiques, and relevant networks to attract new high-value clients.
5. Stock & Commercial Insights - Maintain accurate, well-presented inventory. Provide clear, timely insights from the shop floor to inform merchandising and commercial strategy.
6. Brand Representation - Embody the brand visually, tonally, and emotionally in all client interactions, both offline and online.

Candidate Profile

We are looking for somebody who is aligned with four core values :

• We Care - We act with respect and responsibility - toward people, products, and our planet.
• We Energise - We bring positivity, initiative, and momentum. We uplift others and create a culture of can-do.
• We Get Things Done - Well - We take ownership, follow through, and deliver with care.
• We Create - We embrace creativity, innovation and continuous improvement.

And somebody who:

• Has a growth mindset and is driven to achieve strong sales results - to realise both the company's ambitions and their own
• Brings a 'Black Book' of relevant clients they can confidently convert into loyal customers
• Possesses a refined aesthetic and cultural fluency, with a natural affinity for high-net-worth individuals who value contemporary art, design, craftsmanship, meaningful travel, and understated luxury
• Is confident selling across Womenswear, Menswear, Accessories, and Homeware
• Demonstrates high emotional intelligence and discretion , tailoring their approach to suit each client
• Can communicate the brand story with clarity and conviction - making each interaction feel purposeful and personal
• Is hands‑on, adaptable, and unentitled - ready to thrive in a lean, entrepreneurial team where no task is too small and no challenge too big
• Is comfortable supporting boutique-based brand activations and private events to build client engagement and community
• Uses client feedback and sales insights to refine outreach, service and product focus.

Desirable Experience/Profile

The following would also be valued but are not essential:

• Proven experience converting both in-store and online interactions into meaningful, repeat sales
• Familiarity with Shopify
• Familiarity with using a CRM platform for customer outreach and relationship-building
• Availability to work a Tuesday‑Saturday schedule.

Salary & Compensation

In addition to the basic salary: Commission, Uncapped Bonus, Clothing Allowance

Contact

Please email CVs to [e-mail] or call direct on 07815939515

Only successful candidates will be contacted.

PLEASE ONLY APPLY IF YOU HAVE 'THE RIGHT TO WORK' IN THE UK