Open Application - Sales Advisor

Richemont; Greenhithe; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Sales Advisor where your passion for luxury retail will shine. In this engaging role, you'll welcome guests, deliver exceptional customer service, and drive sales in a boutique environment. With a focus on clienteling, you'll build lasting relationships while showcasing your interpersonal skills. This is an exciting opportunity to grow within a family-like atmosphere, supported by a comprehensive benefits package and a competitive salary. If you are eager to learn about luxury watches and thrive in a target-driven environment, this role is perfect for you.

Benefits

Private healthcare and dental

Increasing annual leave

Qualifications

• Passionate about luxury retail and delivering exceptional customer service.
• Strong clienteling skills and results-driven in a target environment.

Responsibilities

• Welcome guests and ensure an exceptional customer experience.
• Manage appointments and handle online inquiries effectively.

Skills

Customer Service

Sales Skills

Clienteling

Communication Skills

Problem-Solving

Organizational Skills

Job description

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

What is an open application role?

Even if we have no vacancies in this area, we are still very interested in your profile. By registering for our open application, we have the opportunity to contact you directly about new or future Sales Advisor vacancies (full time or part time) that arise here at Watchfinder.

What do our Sales Advisors do at Watchfinder?

As a Sales Advisor, you will be an ambassador for the company. You will be responsible for welcoming all guests into the boutique, introducing them to the culture of our organisation, clienteling, and ultimately ensuring an exceptional customer experience is delivered.

At Watchfinder, we know that not everyone has previous watch experience or product/brand knowledge. We look for passionate individuals with a genuine interest in the industry, eager to step into the pre-owned watch market selling multiple brands of luxury timepieces. We welcome individuals who are keen to learn and develop, and we provide support from the very beginning of your journey with us!

Working at our Bicester Village Boutique, you will be passionate about delivering expert customer service and achieving sales on a 1:1 basis within an intimate environment. You will showcase your excellent interpersonal skills, working to a high standard both individually and as part of a thriving team.

This is a varied role which includes high-end sales assistance, welcoming walk-ins, clienteling, managing appointments, handling online enquiries, chasing leads, and all-round sales administration.

Demonstrating vigilance and awareness, you will ensure that all security procedures are adhered to correctly, always maintaining the safety of our products.

You will need to be reliable, ambitious, and passionate about the customer experience. You should also embody our core values of being connected, curious, innovative, inclusive, and excellent!

How will you experience success with us?

• Passionate about luxury retail and delivering an exceptional service to customers
• Strong clienteling skills to ensure ongoing client contact
• Results-driven with experience working in a target-driven sales environment (KPI’s)
• Negotiation skills are desirable but can be developed through training for candidates with the right attitude towards personal growth
• Strong communication skills with the ability to adapt to different customers and their needs
• Willingness to learn technical information about our products
• Excellent problem-solving skills
• Highly organized with the ability to prioritize workload
• A team player who values team success over personal gain

Why work for Watchfinder?

Firstly, the people make Watchfinder a great place to work! Whether within your immediate team or across other areas of the business, there is a family-like atmosphere throughout the company.

We have numerous success stories of staff advancing and developing their careers, contributing significantly to the company's growth.

We recently expanded internationally, with luxurious locations in Hong Kong, New York, Paris, Milan, Geneva, Zurich, and Munich. And we are not stopping there!

If the world of watches intrigues you, apply now and join us on this exciting journey at our Bicester Village boutique!

Our Benefits & Incentives

Along with a competitive salary and commission structure, we offer a comprehensive benefits package:

• Private healthcare and dental
• Holiday scheme – Increasing annual leave