Op Model Lead (FTC)

Op Model Lead (FTC); City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global travel solutions company is seeking an Op Model Lead to drive transformational initiatives. This role will oversee change management strategies, lead organisational design, and ensure the delivery of effective change management across programmes. The ideal candidate possesses strong skills in change management, stakeholder engagement, and problem-solving. Opportunities for professional growth and a supportive work culture are promoted.

Responsibilities

• Lead effective change management efforts across programme and business teams.
• Monitor change impact and drive change management activities.
• Engage and communicate with key stakeholders for awareness of changes.
• Drive adoption of standardised change management methodologies.
• Contribute to Change community of practice with insights and lessons learned.
• Lead all aspects of organisational design for specific initiatives.
• Embed organisational design interventions for improved performance.
• Provide support in defining the best target operating model.
• Evolve smarter/agile working.
• Leverage analysis and modelling for future decisions and targets.

Skills

Op Model Design

Change Management

Cultural awareness and sensitivity

Communication and stakeholder management / influencing

Project, programme and portfolio management

Agile product delivery

Cross-functional working

Training and development

Problem solving and analysis

Ability to deal with ambiguity

Commitment to continuous learning

Job description

Overview

Collinson is the global, privately-owned company dedicated to helping the world travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson operates Priority Pass, the world’s original and leading airport experiences programme, with a network of 1,500+ lounges and travel experiences in over 650 airports in 148 countries. We work with the world’s leading payment networks, banks, airlines and hotel groups worldwide. Our mission is focused on doing good beyond profit, and we seek opportunities for our people to share in our success while giving back to the communities we work with. We have a diverse and talented team of over 2,200 global colleagues.

Purpose of the role:

As part of a major transformation, we are investing in connecting consumers, our clients and our partners to elevated experiences. We require an Op Model & Change Lead to support the delivery of key initiatives in our Transformation portfolio.

The Op Model and Change Lead role is pivotal in ensuring the successful implementation and execution of change management strategies across Collinson’s programmes and will lead aspects of organisational design for specific initiatives. The key responsibilities include:

Responsibilities

1. Leading and overseeing the delivery of effective change management efforts across programme and business teams as initiatives move through the stages of scoping, design, execution, and closure. This could include managing Change Managers within relevant projects to ensure alignment with programme objectives.
2. Monitoring change impact within the programme and driving change management activities, while proactively identifying and escalating risks and issues to ensure successful delivery.
3. Engaging and communicating with key stakeholders to raise awareness and understanding of upcoming changes within the workstream, collaborating with communications and project teams to enhance visibility across Collinson International.
4. Driving the adoption of standardised change management methodologies and tools provided by the TMO to ensure consistency and best practices across the programme.
5. Actively contributing to a Change community of practice, fostering the sharing of insights, lessons learned, and continuous improvement of Collinson’s change management capabilities.
6. Lead all aspects of organisational design for specific initiatives, ensuring proposed design enables Collinson to be highly effective, efficient, competitive and to deliver business priorities (projects).
7. Working with the Programme Manager, the P&C Business Partner, the business leaders, own and embed organisational design interventions to improve the organisational shape and size.
8. Provide specialist support to business leaders and P&C BPs in defining the best target operating model and organisational design, leveraging existing job banding and architectural framework to ensure Collinson is optimised for performance and effectiveness, with appropriate spans and layers.
9. Ongoing evolution of smarter/agile working.
10. Leverage analysis and modelling to inform future decisions, targets and KPIs, drawing on internal and external benchmarks to identify trends and opportunities for performance improvement.

Skills

• Op Model Design
• Change Management
• Cultural awareness and sensitivity
• Communication and stakeholder management / influencing
• Project, programme and portfolio management
• Agile product delivery
• Cross-functional working
• Training and development
• Problem solving and analysis
• Ability to deal with ambiguity
• Commitment to continuous learning

Equality and recruitment: Collinson is an equal opportunity employer and welcomes differences in all their forms including colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our ongoing success.

Company culture and values: We are focused on continually evolving our purpose-driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight-led. These guide everything we do internally and how we deliver value to our customers and clients.

Application note: If you need any extra support throughout the interview process, please email [e-mail]