Onsite Technician

LetMeRepair UK Ltd; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT support company is looking for an Onsite Support Technician in Birmingham. In this role, you'll deliver onsite IT support and ensure excellent customer service. Ideal candidates have a customer service background and understanding of hardware and software solutions. Full training will be provided, making it suitable for those new to IT.

Qualifications

• Experience in customer service roles.
• Understanding of current hardware devices and software.
• Ability to document development projects.

Responsibilities

• Deliver onsite IT support to customers.
• Perform technical maintenance and support.
• Assist with hardware quotations.

Skills

Customer service background

Experience with hardware configurations

Understanding of Windows O/S and iOS

Knowledge of Active Directory

Job description

LetMerepair has an exciting opportunity for an Onsite Support Technician to join our hardworking and knowledgeable team. Within this role you would visit customers to provide onsite IT support and ensure that they receive the best possible customer service.

FULL DRIVING LICENSE REQUIRED

This role comes with full training, the first few weeks will be spent shadowing a member of our highly experienced and supportive team to ensure that you are fully equipped to support the clients in your area. With this in mind we are open to considering people with an interest in IT without hands on work experience in this field. What you will be doing
• Provide scheduled technical maintenance and support.
• Provide reactive IT support as required, including telephone support, remote support, site visits and assistance with hardware quotations.
• Research and to document development projects and procedures for the team in line with strategic objectives for the business.

What we are looking for
• Background in Customer Service
• Experience of the configurations, set-up and day-to-day operations of a broad range of current hardware devices - EPOS peripherals is desirable
• Good understanding of current Windows O/S and iOS is desirable
• Some knowledge of Active Directory and Group Policy is desirable but not essential
• Some understanding of Network LANs and WANs is desirable but not essential
• Full UK licence with access to own vehicle