Onsite Support Technician-Cambridge & Burlington, MA

Slipstream IT, LLC; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT support company is looking for on-site support staff to deliver and configure Windows and Mac machines, ensure user onboarding, and provide technical assistance in a dynamic setting. The ideal candidate will have experience with various enterprise software and excellent problem-solving skills, making a real impact on the end-user experience.

Benefits

Life insurance

Discretionary PTO

Qualifications

• Prior experience in a similar on-site support role.
• Hands-on experience with enterprise and cloud software.
• Strong understanding of IT asset lifecycle management and endpoint security.

Responsibilities

• Deliver and set up Windows and Mac machines on-site.
• Provide support for New User Orientation (NUO) onboarding sessions.
• Perform quality control activities to ensure a consistent, positive end-user experience.

Skills

Windows operating system

Mac operating system

Google Workspace

Microsoft 365

Zoom

Slack

Lucidchart

Jira

Confluence

SentinelOne

CrashPlan

AdminByRequest

Entra ID

IT asset lifecycle management

endpoint security

communication

organizational

problem-solving skills

Job description

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

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At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Responsibilities

• Deliver and set up Windows and Mac machines on-site.
• Provide support for New User Orientation (NUO) onboarding sessions.
• Perform quality control activities to ensure a consistent, positive end-user experience.
• Ensure all endpoints are properly entitled and enrolled in TBI’s standard software suite, including Google Workspace, CrashPlan, SentinelOne, and other tools.
• Support, maintain, and repair desktop and laptop hardware, including replacements for failed equipment and operating system deployments for new models.
• Provide conference room technology support and printer support (Ricoh).
• Adhere to all Standard Operating Procedures (SOPs) when installing, configuring, and servicing equipment.
• Utilize ServiceNow for ticketing, incident tracking, and workflow management.

Required Skills

• Prior experience in a similar on-site support role.
• Proficiency in supporting both Windows and Mac operating systems.
• Hands-on experience with enterprise and cloud software, including:
  • Google Workspace (G Suite)
  • Microsoft 365 (M365)
  • Zoom
  • Slack
  • Lucidchart
  • Jira / Confluence
  • SentinelOne
  • CrashPlan
  • AdminByRequest
  • Entra ID
• Experience with printer support (Ricoh) and conference room AV technology.
• Strong understanding of IT asset lifecycle management and endpoint security.
• Familiarity with ServiceNow or similar ITSM platforms.
• Excellent communication, organizational, and problem-solving skills.
• Life insurance/LTD
• Discretionary PTO

Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.