Onsite Support Engineer 283989

Littlefish; United Kingdom; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading IT service provider in London seeks an Onsite Engineer to join their Service Delivery team. This role involves providing on-site technical support for various IT infrastructure, including desktops, laptops, and printers. The ideal candidate will have experience in IT support and excellent problem-solving skills. Competitive salary of up to £40,000, plus benefits including referral bonuses and healthcare plans.

Benefits

Referral Bonus

Access to LinkedIn Learning

Healthcare Cash Plan

Casual Dress

Company Pension

Social Events

25 days annual leave plus public holidays

Qualifications

• Previous experience in an IT support role.
• Working knowledge of IT infrastructure support across technologies.

Responsibilities

• Provide effective onsite technical support for desktops, laptops, and printers.
• Communicate effectively with customers and manage technical queries.

Skills

IT support experience

IT problem-solving skills

Knowledge of ITSM

Office 365

Windows 11 & macOS

Active Directory

Deployment technologies like InTune

Job description

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Work location: London (White City) Onsite Mon – Fri

(You may be required to visit various sites and locations)

Salary: Up to £40,000

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who embrace change with optimism and excitement. These are the passionate and high-performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish what it is today, and you will be the future employees who continue to add drive, passion, and skills as we see Littlefish grow.

If this sounds like you and you're excited to work with creative, passionate, energetic, friendly people, we would love to hear from you.

The role and what you’ll be doing on a day-to-day basis:

Littlefish is seeking an Onsite Engineer to join our growing Service Delivery team.

As the Onsite Engineer, you will work on the Tech Bar, providing walk-up service to users, and also provide floorwalking services. You may be required to visit various client sites and will report to the Service Delivery Manager.

Your main duties include providing effective onsite technical support for desktops, laptops, printers, applications, and basic network/server troubleshooting and administration. You will need to communicate effectively with customers and manage technical queries in line with Littlefish standards and SLAs.

What we are looking for in the successful candidate:

• Previous experience in an IT support role.
• Knowledge of ITSM.
• Strong IT problem-solving skills.
• Working knowledge of IT infrastructure support across technologies such as:
• Desktop/laptop/printer hardware
• Office 365
• Exchange
• Windows 11 & macOS
• Active Directory and iOS
• Deployment technologies like InTune
• Experience working within an MSP environment.

What we offer:

• Referral Bonus: Earn £1000 when you refer a friend.
• Learning Opportunities: Access to LinkedIn Learning with over 16,000 tutorials.
• Healthcare Cash Plan: Online GP, counselling, and cashback services.
• Casual Dress: Come as you are.
• Company Pension: Plan for your future.
• Social Events: Team outings and celebrations.
• Annual Leave: 25 days plus public holidays, with options to purchase or sell days.

Our company values:

We value high performance, passion, and a can-do attitude. We aim to create an inclusive environment where everyone can be themselves, regardless of background. We encourage applications from all backgrounds and support candidates through our recruitment process, including adjustments for accessibility.

Join us and make a tangible difference!