Onsite Support Engineer 283989

Little Fish (UK) Ltd.; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

An innovative tech company in London seeks an Onsite Engineer to provide technical support and enhance user experience. The role involves managing technical queries, resolving issues on-site, and ensuring customer satisfaction as part of a dynamic Service Delivery team. Ideal candidates will have prior IT support experience and familiarity with ITSM, Office 365, and relevant technologies. Join us and be part of a friendly, passionate workplace that values creativity and collaboration.

Benefits

Referral Bonus

Unlimited access to LinkedIn Learning

Healthcare Cash Plan

Casual Dress Policy

Company Pension Scheme

Social Events

25 Days Annual Leave

Purchase & Sale of Annual Leave

Qualifications

• Previous experience in an IT support role.
• Knowledge of ITSM.
• Experience working within an MSP environment.

Responsibilities

• Provide effective onsite technical support to customers.
• Handle desktop/laptop/printer/application issues and installations.
• Perform basic network/server troubleshooting and administration.

Skills

IT support experience

Problem-solving

IT infrastructure support

Knowledge of ITSM

Effective communication

Tools

Office 365

Exchange

Windows 11

macOS

Active Directory

InTune

Job description

Work location: London (White City) Onsite Mon – Fri

(You may be required to visit various sites and locations)

Salary: Up to £40,000

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we seek individuals who embrace change with optimism and excitement. These are passionate and high-performing people who enjoy thinking outside the box.

Our current employees are the giant slayers who have shaped Littlefish into what it is today, and you will be the future team member who continues to add drive, passion, and skills as we grow.

If this sounds like you and you're excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you.

The role and what you’ll be getting up to on a day-to-day basis:

Littlefish is seeking an Onsite Engineer to join our growing Service Delivery team.

As the Onsite Engineer, you will work on the Tech Bar, providing walk-up service to users, and also perform floorwalking services. You may be required to visit various client sites and will report to the Service Delivery Manager.

Your main duties include providing effective onsite technical support to Littlefish’s customers, handling desktop/laptop/printer/application issues and installations, and basic network/server troubleshooting and administration. You will need to communicate effectively with customers and manage technical queries in line with Littlefish standards and customer SLAs.

What are we looking for in the successful candidate?

• Previous experience in an IT support role.
• Knowledge of ITSM.
• Problem-solving skills related to IT issues.
• Working knowledge of IT infrastructure support across technologies including:
• Desktop/laptop/printer hardware
• Office 365
• Exchange
• Windows 11 & macOS
• Active Directory and iOS
• Deployment technologies such as InTune
• Experience working within an MSP environment.

What can we offer you?

• Referral Bonus – Earn £1000 when you refer a friend to join us!
• Endless Learning – Access to LinkedIn Learning with over 16,000 tutorials to help you grow your skills.
• Healthcare Cash Plan – Includes online GP appointments, 24/7 access to counselors, and cashback on healthcare services.
• Casual Dress Policy – Come as you are.
• Company Pension Scheme – Save for the future while enjoying the present.
• Social Events – From team outings to celebrations, we know how to have fun!
• 25 Days Annual Leave + Public Holidays – More time to relax.
• Purchase & Sale of Annual Leave – Extra days off when needed.

Life at Littlefish:

Our values shape who we are. We hire people who embody these values as we grow.

I am High Performing: We aim to increase quality and efficiency, striving for service excellence.

I am Passionate: We celebrate team success, stay enthusiastic, and support each other.

I Have a Can-Do Attitude: We challenge the status quo and get things done!

If you believe you can make a tangible difference, apply today and join us on this journey.

At Littlefish, we foster a diverse and inclusive environment where everyone can be themselves. We encourage applications from all backgrounds and are happy to make adjustments during the recruitment process if needed.

Part of our application includes ED&I (Equality, Diversity, and Inclusion) questions, with an option to select ‘prefer not to say’.