Onsite Network Engineer

Roc Technologies; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

ROC Technologies is seeking an experienced Onsite Network Engineer to support a secure client environment in Reading. The role includes managing networking services, utilizing monitoring tools, and providing user assistance while ensuring the operational integrity of the network infrastructure. Ideal candidates have strong customer service skills and relevant network support experience.

Qualifications

• At least 2 years' experience supporting and managing network infrastructure.
• Experience within enterprise or managed service environments.
• Proven ability to handle high-impact incidents.

Responsibilities

• Cover early shift routines, including on-site checks and monitoring activities.
• Provide 1st and 2nd line troubleshooting support.
• Ensure network uptime via routine maintenance.

Skills

Networking

Interpersonal Skills

Customer Service

Troubleshooting

Technical Documentation

Education

CCNA Certification

ASCA Certification

Currently studying toward CCNP or ACSP

Job description

Onsite Network Engineer, Reading

(Must have ability to obtain SC Clearance)

ROC Technologies are seeking an experienced and customer-focused Onsite Network Engineer to join our on-site team supporting a highly secure client environment. The role involves delivering a managed networking service, supporting end users, and contributing to the Mobile Device Management (MDM) service as needed.

The successful candidate will play a key role in day-to-day network operations, working proactively to monitor, maintain, and support the customer s network infrastructure. Representing ROC on-site, you will deliver high-quality service while upholding professionalism and discretion at all times.

Key Responsibilities

• Cover early shift routines, including on-site checks and monitoring activities.
• Use network monitoring tools to detect and flag potential incidents.
• Maintain ITSM systems with accurate work notes detailing progress and actions.
• Provide 1st and 2nd line troubleshooting support, escalating when necessary.
• Perform basic configuration and installation of network devices.
• Act as remote hands for senior engineers during onsite interventions.
• Investigate and escalate suspected physical faults with network equipment.
• Manage the inventory of in-scope managed devices.
• Coordinate hardware repairs through approved partners when applicable.
• Offer guidance to users seeking wireless access support.
• Create and maintain internal knowledge base articles.
• Conduct floor-walking support and user assistance post-project delivery.
• Ensure network uptime via routine maintenance, failover testing, and best practice implementation.
• Provide clear and professional communication to users regarding incidents, progress updates, and changes.
• Handle incoming calls and ensure customers are informed of actions taken.

Knowledge, Skills, Attributes & Experience

Essential

• Keen interest in networking and developing technical skills.
• Strong interpersonal and customer service skills.
• Previous experience in a customer-facing IT support role.
• At least 2 years' experience supporting and managing network infrastructure.
• Experience within enterprise or managed service environments (e.g., NOC or service desk).
• Proven ability to handle high-impact incidents and interface with senior engineers.
• Familiarity with monitoring and event management tools.
• Solid troubleshooting experience (network and/or server).
• Ability to assess outages and identify likely root causes.
• Competent PC and technical documentation skills.
• Experience working within secure or regulated environments.

Desirable

• Aruba: ASCA certification or experience.
• Cisco: CCNA certification.
• Currently studying toward CCNP (Cisco) or ACSP (Aruba).
• Knowledge of network authentication solutions such as Cisco ISE or Aruba ClearPass.