Onsite IT Support Engineer (1st-3rd line)

ZipRecruiter; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Client Services Engineer to provide top-notch technical support to clients. In this role, you will troubleshoot a range of issues, from desktop to server problems, while maintaining systems and ensuring client satisfaction. Your expertise in Azure, MS Exchange, and Active Directory will be pivotal in enhancing operational efficiency. If you thrive in a dynamic environment and possess excellent communication skills, this opportunity is perfect for you. Join a forward-thinking company where your contributions will make a significant impact on client operations and experiences.

Qualifications

• 4+ years of IT experience in enterprise environments.
• Strong hands-on experience in Azure, MS Exchange, and Active Directory.
• Excellent troubleshooting skills for desktop and server issues.

Responsibilities

• Provide on-site technical support and troubleshoot issues.
• Manage ticket queue and ensure timely responses.
• Evaluate client’s operational efficiency and recommend improvements.

Skills

IT Support

Troubleshooting

Active Directory

MS Exchange

Azure

LAN/WAN

Communication Skills

Critical Thinking

Education

4+ years IT experience

3+ years systems maintenance experience

Tools

ConnectWise

VMware

Citrix

Job description

Job Description

Client Services Engineer

The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.

Responsibilities:

• Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.
• Maintain systems, install new equipment, and make modifications to client infrastructure as
• Able to troubleshoot mobile devices (setup, email and security tokens).
• Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint, Azure and DNS.
• Evaluate client’s operational efficiency of different IT systems and recommend improvements.
• Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
• Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.
• Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.
• Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client.
• Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgment to apply most effective resolution methodology.

Qualifications:

• +4 years of related IT experience in an enterprise or server based environment.
• Must have 3+ years of recent systems maintenance and end user technical support experience.
• Excellent desktop and server troubleshooting skills.
• Strong hands-on experience in Azure, Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite.
• Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).
• Impeccable verbal/written communication.
• Exhibit a high-level of professionalism and sound judgment.
• Experience with ConnectWise or similar ticketing system .
• Financial services industry and MSP experience .