Onsite IT Support Engineer

Unisys; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading technology firm in London is seeking an Onsite Tech Lead to drive innovation and ensure seamless technical operations. This role requires strong problem-solving skills and experience in client support, handling complex technology issues. The successful candidate will work closely with stakeholders and development teams to foster collaboration and implement best practices. Competitive benefits include a pension plan and private medical coverage.

Benefits

Pension

Life Assurance

Private Medical

Wellbeing & Employee Assistance Program

MBA sponsorship

Qualifications

• 4-6 years of experience in a relevant area.
• Ability to perform server and storage break and fix.
• Experience with VIP deskside support activities.

Responsibilities

• Serve as Field Engineer for complex client needs.
• Use tools to resolve client problems and conduct installations.
• Test and certify mainframes, servers, and networks.

Skills

Problem-solving

Strategic thinking

Technical knowledge

Advanced troubleshooting

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

As the onsite tech lead for a key client, you play a pivotal role in driving innovation and ensuring seamless technical operations. Your expertise bridges the gap between business objectives and technical solutions, fostering collaboration between stakeholders and development teams. With a keen eye for problem-solving and strategic thinking, you provide guidance, troubleshoot challenges, and implement best practices to enhance efficiency and performance. Your presence ensures that the client’s technology ecosystem not only meets current demands but is also positioned for future growth and success.

Responsibilities include:

1. Serves as Field Engineer for large, complex clients and across the range of company products and services.
2. Performs server and storage break and fix.
3. Performs VIP deskside support activities.
4. Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices.
5. Leverages advanced understanding of hardware, software, and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients.
6. Tests and certifies mainframes, servers, and other infrastructure associated with networks and peripherals.

You will be successful in this role if you have:

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 4-6 years’ experience in area of responsibility

Join our "Winning Culture"! We offer an international and diverse work environment with worldwide opportunities. We strive to provide the best for our first-class customers across various industries.

We prioritize Corporate Social Responsibility and DEI (Diversity, Equity, and Inclusion) standards. Associate Impact Groups are formed voluntarily to support our internal DEI initiatives.

Our Unisys University offers tailored development programs, and an MBA sponsorship is available to help you realize your potential.

International work opportunities are available for all employees.

We care about your wellbeing with our "Wellbeing & Employee Assistance Program", ensuring your mental health is supported confidentially.

Our remuneration model is based on qualification, performance, and competence, complemented by an attractive pension scheme and allowances.

We also offer bonus, referral, incentive, and recognition programs to appreciate your contributions.

What do we offer?

• Pension
• Life Assurance
• Private Medical

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Unisys is proud to be an equal opportunity employer, considering all qualified applicants regardless of age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other protected category.