Onsite IT Support Engineer

pzcussons; Greater London; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Annual bonus

Pension plan

Private medical cover

Flexible holidays

Early Friday finish

Hybrid/electric car scheme

Job summary

PZ Cussons is hiring an Onsite IT Support Engineer to keep our London offices productive, ensuring hardware, software and Microsoft 365 tools run smoothly. You’ll help deliver digital tools, support business events, and work across offices and manufacturing sites.

The role balances day-to-day support with ongoing service improvements, collaborating with technology partners and stakeholders to enhance the digital employee experience in a dynamic environment.

Qualifications

• Experience in an IT Support Engineer or similar role.
• Strong troubleshooting across Windows devices, hardware and software.
• Experience with Microsoft 365 and workplace technologies.
• Good understanding of IT Service Management and incident/change processes.
• Confident with collaboration tools and meeting room tech.
• Excellent communication and stakeholder management skills.
• Proactive mindset with focus on continuous improvement.

Responsibilities

• Deliver responsive, high-quality IT support across hardware, software and workplace tech.
• Own technical issues from diagnosis to resolution with minimal disruption.
• Support digital tools and projects, rollouts and adoption initiatives.
• Identify opportunities to improve services and resolve recurring issues.
• Build relationships across the business, providing guidance and training for meetings and events.

Skills

IT Support

Windows troubleshooting

Microsoft 365

Stakeholder management

Communication

Problem solving

Training & guidance

Tools

MS Teams

Job description

POSITION SNAPSHOT

Role: Onsite IT Support Engineer

Location: London

Contract: Permanent

WHY US AND WHY THIS ROLE

Seize the opportunity to be part of a unique business with an exciting vision for the future - where we dare to be bold, discover what's possible, and do incredible. Dare. Discover. Do.

At PZ Cussons, we offer five big reasons that people join and stay: Futureproof Our Brands, Create Your Own Impact, Accelerate Your Craft, Flexibility to Perform, And Collaborate with Intent.

As an Onsite IT Support Engineer, you'll help create the technology experience that keeps our people connected, productive and performing at their best. From supporting colleagues across our offices and manufacturing sites to helping deliver new digital tools and improvements, you'll play an important role in making technology simple, secure and effective. This is more than troubleshooting technical issues. You'll help shape service improvements, support business-critical events, and contribute to projects that strengthen our digital workplace. If you enjoy solving problems, building relationships and making a visible difference every day, this role offers plenty of opportunity to do exactly that.

This is a role with real influence. You'll balance day-to-day support with continuous improvement, working closely with colleagues, technology partners and stakeholders across the business to deliver an exceptional technology experience.

WHAT YOU'LL BE DOING

• Keeping our colleagues productive by delivering responsive, high-quality support across hardware, software, Microsoft 365, business applications and workplace technology.
• Taking ownership of technical issues from diagnosis through to resolution, ensuring minimal disruption and a great user experience.
• Helping technology run smoothly across our UK locations, including meeting rooms, collaboration tools, mobile devices and workplace infrastructure.
• Supporting digital transformation by contributing to Microsoft 365, Copilot and wider technology projects, rollouts and adoption initiatives.
• Identifying opportunities to improve services, solve recurring issues and enhance the overall digital employee experience.
• Building strong relationships across the business, providing guidance, training and technical support for key meetings, events and workplace activities.

WHAT YOU'LL BRING

• Experience in an IT Support Engineer or similar technical support role, ideally within a multi-site corporate, manufacturing or FMCG environment.
• Strong troubleshooting skills across Windows devices, hardware, software, Microsoft 365 and workplace technologies.
• A good understanding of IT Service Management principles and experience working with incident, request and change management processes.
• Confidence supporting collaboration tools, Microsoft Teams environments, meeting room technology and connectivity solutions.
• Excellent communication and stakeholder management skills, with the ability to explain technical issues clearly to a range of audiences.
• A proactive mindset with a passion for continuous improvement, problem solving and delivering a great colleague experience.
• A relevant IT qualification, technical certification or equivalent practical experience.

WHAT YOU'LL GET IN RETURN

MyBenefits brings together your total rewards in one place, giving you the flexibility to choose what matters most. Key benefits we offer include:

• Competitive annual bonus, pension, life assurance and Share Incentive Plan
• Private medical cover plus health & wellbeing support
• Flexible holiday options, including buy and accrual
• 1pm Friday finish for better work-life balance
• Hybrid/electric car scheme, cycle to work & free mortgage advice
• Discounted and complimentary PZ products
• Onsite gym (where available)

OUR PURPOSE, CULTURE AND VALUES

At PZ Cussons, our purpose is For Everyone, For Life, For Good. Guided by our BEST values, Bold, Energetic, Striving and Together, we nurture a culture where people feel empowered to grow, perform and make a meaningful difference every day.

We retain the pioneering spirit of our founders, by building portfolios of locally-loved brands across our key markets in the UK, ANZ, Nigeria and Indonesia, backed by the manufacturing scale and capability of a global business.

Spanning Personal, Home, and Baby Care, our products are trusted by millions of consumers worldwide, including Carex, Childs Farm, Cussons Baby, Imperial Leather, Morning Fresh, Original Source, Premier, Sanctuary Spa and St. Tropez.

INCLUSION AND FAIRNESS

We're committed to building diverse teams that reflect our consumers and communities, creating an inclusive environment where everyone feels respected and able to thrive. If you need any adjustments during the process, just let us know.

Dare to be bold, Discover what's possible, and Do the incredible.