Onsite IT Support Engineer

Connect Nigeria; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Annual bonus

Pension

Life assurance

Share Incentive Plan

Private medical cover

Health & wellbeing support

Flexible holidays

Hybrid car scheme

Cycle to work

Mortgage advice

Product discounts

Onsite gym

Job summary

PZ Cussons is hiring an Onsite IT Support Engineer in London. You’ll deliver high-quality support for hardware, software, Microsoft 365, and workplace technology across UK sites. You’ll diagnose issues, manage incidents, and ensure a smooth user experience while contributing to digital transformation.

The role requires strong troubleshooting, ITSM experience, and excellent communication to support meetings and events. A relevant IT qualification is preferred.

Qualifications

• Experience in an IT Support Engineer or similar role in a multi-site environment.
• Strong troubleshooting across Windows devices, hardware, software and Microsoft 365.
• Understanding of ITSM, incident/change management and stakeholder communication.

Responsibilities

• Deliver responsive, high-quality support across hardware, software and workplace tech.
• Own technical issues from diagnosis to resolution with minimal disruption.
• Support digital tools and meeting room tech across UK locations.
• Contribute to Microsoft 365 projects and user adoption initiatives.
• Identify opportunities to improve services and enhance employee experience.

Skills

IT support

Windows devices

Microsoft 365

ITSM processes

Teams & collaboration tools

Stakeholder management

Communication skills

Problem solving

Education

Relevant IT qualification

Tools

Microsoft Teams

Meeting room tech

Job description

POSITION SNAPSHOT

Role: Onsite IT Support Engineer

Location: London

Contract: Permanent

WHY US AND WHY THIS ROLE

Seize the opportunity to be part of a unique business with an exciting vision for the future - where we dare to be bold, discover what’s possible, and do incredible. Dare. Discover. Do.

At PZ Cussons, we offer five big reasons that people join and stay:

• Futureproof Our Brands
• Create Your Own Impact
• Accelerate Your Craft
• Flexibility to Perform
• And Collaborate with Intent

WHAT YOU’LL BE DOING

• Keeping our colleagues productive by delivering responsive, high-quality support across hardware, software, Microsoft 365, business applications and workplace technology.
• Taking ownership of technical issues from diagnosis through to resolution, ensuring minimal disruption and a great user experience.
• Helping technology run smoothly across our UK locations, including meeting rooms, collaboration tools, mobile devices and workplace infrastructure.
• Supporting digital transformation by contributing to Microsoft 365, Copilot and wider technology projects, rollouts and adoption initiatives.
• Identifying opportunities to improve services, solve recurring issues and enhance the overall digital employee experience.
• Building strong relationships across the business, providing guidance, training and technical support for key meetings, events and workplace activities.

WHAT YOU’LL BRING

• Experience in an IT Support Engineer or similar technical support role, ideally within a multi-site corporate, manufacturing or FMCG environment.
• Strong troubleshooting skills across Windows devices, hardware, software, Microsoft 365 and workplace technologies.
• A good understanding of IT Service Management principles and experience working with incident, request and change management processes.
• Confidence supporting collaboration tools, Microsoft Teams environments, meeting room technology and connectivity solutions.
• Excellent communication and stakeholder management skills, with the ability to explain technical issues clearly to a range of audiences.
• A proactive mindset with a passion for continuous improvement, problem solving and delivering a great colleague experience.
• A relevant IT qualification, technical certification or equivalent practical experience.

WHAT YOU’LL GET IN RETURN

MyBenefits brings together your total rewards in one place, giving you the flexibility to choose what matters most.

Key benefits we offer include:

• Competitive annual bonus, pension, life assurance and Share Incentive Plan
• Private medical cover plus health & wellbeing support
• Flexible holiday options, including buy and accrual 1pm Friday finish for better work-life balance
• Hybrid/electric car scheme, cycle to work & free mortgage advice
• Discounted and complimentary PZ products
• Onsite gym (where available)

OUR PURPOSE, CULTURE AND VALUES

At PZ Cussons, our purpose is For Everyone, For Life, For Good. Guided by our BEST values, Bold, Energetic, Striving and Together, we nurture a culture where people feel empowered to grow, perform and make a meaningful difference every day. We retain the pioneering spirit of our founders, by building portfolios of locally-loved brands across our key markets in the UK, ANZ, Nigeria and Indonesia, backed by the manufacturing scale and capability of a global business. Spanning Personal, Home, and Baby Care, our products are trusted by millions of consumers worldwide, including Carex, Childs Farm, Cussons Baby, Imperial Leather, Morning Fresh, Original Source, Premier, Sanctuary Spa and St. Tropez.

INCLUSION AND FAIRNESS

We’re committed to building diverse teams that reflect our consumers and communities, creating an inclusive environment where everyone feels respected and able to thrive. If you need any adjustments during the process, just let us know.

#LI-CE1 #LI-Hybrid Dare to be bold, Discover what’s possible, and Do the incredible.