Onsite IT Support Engineer

Babble Cloud; Chester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading UK Cloud Solutions Provider is seeking a Field Engineer to provide onsite support and service at client locations. This role entails troubleshooting IT issues, conducting preventative maintenance, and collaborating with other teams to ensure optimal service delivery. The suitable candidate will have a proactive approach, excellent troubleshooting skills, and experience in directly supporting clients in a technical capacity.

Benefits

Company Pension - 4% Employee contribution

22 days holiday plus UK Bank Holidays

Life Assurance – 4x Annual Salary

Optional Health Insurance – Bupa

Bike to Work Scheme

Home working on Wednesdays and Fridays

Qualifications

• Experience with troubleshooting hardware, especially Laptops and Servers.
• Understanding of networking including WAN, LAN, IPv4, VLAN.
• Experience with Microsoft Cloud Products and Server Virtualisation.

Responsibilities

• Conduct site visits for technical issues including break-fix incidents.
• Collaborate with service desk to resolve issues.
• Maintain documentation and record information accurately.

Skills

Troubleshooting hardware

Communication

Problem-solving

Education

Full UK Driving Licence

Tools

Hyper-V

VMware

Windows Server

Microsoft 365

SharePoint

Azure

Job description

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Join Our Dynamic Team as a Field Engineer - Tech Team

Be the onsite presence for Babbles Tech delivery providing exceptional levels of service and support on client sites. Carry out both proactive and reactive site visits, including contracted maintenance days, high priority outages and assisting with project works/installations. Keep customers downtime to a minimum by troubleshooting, diagnosing and resolving IT issues, whilst working alongside other teams in the business.

Accountabilities and Deliverables:

• Complete Technical site visits including break-fix priority incidents, installing and deploying new hardware and software, scheduled contracted health check days as well as site audits and documentation.
• Troubleshoot, diagnose and resolve IT issues efficiently within a timely manner to reduce downtime.
• Assisting project team with migrations and deployments.
• Act as point of contact for technical issues and queries whilst on a customer site.
• Collaborating with service desk support teams to resolve faults on customer infrastructure.
• Maintain a high standard of information recording for cases and documentation, ensuring all details are up to date and accurate.

Core Competencies:

• Confident working independently within customer facing environments with good communication skills both written and verbal.
• Proactive, determined, and persistent attitudes towards problem-solving.
• Eagerness to learn and willingness to research faults or refer to documentation when necessary.
• Experience with troubleshooting hardware – Laptops, Desktops, Servers, Peripherals and other IT hardware.
• Full UK Driving Licence.
• Experience with Server Virtualisation including Hyper-V and VMware.
• Understanding of networking including WAN, LAN, IPv4, VLAN through Routers, switches, firewalls.
• Expertise in supporting Windows Server + 10/11 and macOS through RMM tools.
• Experience of Microsoft Cloud Products such as Microsoft 365, SharePoint, OneDrive, Azure, Entra ID, Intune.

What else looks good for this role:

• Ubiquity, Cisco Meraki and Sophos experience beneficial.
• Experience with Antivirus Management – Deploy, configure and troubleshoot.
• Experience with Mail Filtering Systems.
• Experience with Cloud Backups and Disaster Recovery.
• Previous experience within an MSP or Field Engineer / Onsite Technician.
• Positive attitude to out of hours work and occasional working away.

Job Description

Join Our Dynamic Team as a Field Engineer - Tech Team

Be the onsite presence for Babbles Tech delivery providing exceptional levels of service and support on client sites. Carry out both proactive and reactive site visits, including contracted maintenance days, high priority outages and assisting with project works/installations. Keep customers downtime to a minimum by troubleshooting, diagnosing and resolving IT issues, whilst working alongside other teams in the business.

Accountabilities and Deliverables:

• Complete Technical site visits including break-fix priority incidents, installing and deploying new hardware and software, scheduled contracted health check days as well as site audits and documentation.
• Troubleshoot, diagnose and resolve IT issues efficiently within a timely manner to reduce downtime.
• Assisting project team with migrations and deployments.
• Act as point of contact for technical issues and queries whilst on a customer site.
• Collaborating with service desk support teams to resolve faults on customer infrastructure.
• Maintain a high standard of information recording for cases and documentation, ensuring all details are up to date and accurate.

Core Competencies:

• Confident working independently within customer facing environments with good communication skills both written and verbal.
• Proactive, determined, and persistent attitudes towards problem-solving.
• Eagerness to learn and willingness to research faults or refer to documentation when necessary.
• Experience with troubleshooting hardware – Laptops, Desktops, Servers, Peripherals and other IT hardware.
• Full UK Driving Licence.
• Experience with Server Virtualisation including Hyper-V and VMware.
• Understanding of networking including WAN, LAN, IPv4, VLAN through Routers, switches, firewalls.
• Expertise in supporting Windows Server + 10/11 and macOS through RMM tools.
• Experience of Microsoft Cloud Products such as Microsoft 365, SharePoint, OneDrive, Azure, Entra ID, Intune.

What else looks good for this role:

• Ubiquity, Cisco Meraki and Sophos experience beneficial.
• Experience with Antivirus Management – Deploy, configure and troubleshoot.
• Experience with Mail Filtering Systems.
• Experience with Cloud Backups and Disaster Recovery.
• Previous experience within an MSP or Field Engineer / Onsite Technician.
• Positive attitude to out of hours work and occasional working away.

Qualifications

• Experience with Server Virtualisation including Hyper-V and VMware.
• Understanding of networking including WAN, LAN, IPv4, VLAN through Routers, switches, firewalls. Ubiquity, Cisco Meraki and Sophos experience beneficial.
• Experience of Microsoft Cloud Products such as Microsoft 365, SharePoint, OneDrive, Azure, Entra ID, Intune.
• Expertise in supporting Windows Server + 10/11 and macOS through RMM tools.
• Must have a Full UK Driving Licence

Additional Information

Why work for Babble?

• Company Pension - 4% Employee contribution
• 22 days holiday Balance + UK Bank Holidays - with increased annual leave based on length of service
• Life Assurance – 4x Annual Salary
• Optional Health Insurance – Bupa
• Optional Health Cash Plan – Health Shield
• We work a 9-day fortnight – every other Friday off.
• £1,000 payment after 10 years service
• Bike to Work Scheme
• Season Ticket Commuter Loan
• Charities Trust – Donations to charities pre tax
• Babble Issued Laptop
• Annual Company Celebrations

Hybrid-Working Policy

You will be contracted to work from the office however, Babble operates a non-contractual Hybrid Working Policy whereby you will be required to be in the office on company anchor days (Monday, Tuesday and Thursday) and will be able to work from home on Wednesday and Friday. Unless your role has different requirements.

The recruitment journey

We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interviewand possibly a follow up interview and competency testing depending on the role requirements.

Direct Candidates Only

Babble | Leading UK Cloud Solutions Provider