OnSite IT Coordinator

TN United Kingdom; London; On-site; GBP 30,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated IT Procurement Specialist for a 12-month contract in London. This fully onsite role involves managing the procurement of IT equipment, including laptops, peripherals, and mobile devices. You will oversee the entire procurement process, ensuring efficient operations and maintaining strong vendor relationships. The ideal candidate will be a team player with excellent communication skills and a solid background in IT asset management. Join this dynamic team and contribute to enhancing IT services and procurement efficiency.

Qualifications

• Experience in end-to-end IT procurement process, preferably with SAP.
• Strong communication skills and ability to work with diverse teams.

Responsibilities

• Manage IT procurement processes, including Dell laptops and peripherals.
• Coordinate vendor relationships and manage IT asset tracking.
• Support user requests for devices and software.

Skills

IT procurement process

IT asset management

Communication skills

SAP experience

Outsourcing service management

Job description

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Duration: 12-month contract (Inside IR35)

Working Mode: Fully Onsite

The following responsibilities and deliverables will guide the day-to-day tasks included in the role:

1. IT quotation management, ownership, and execution of the overall IT procurement process, including procurement of Dell laptops and peripherals.
2. Procurement of non-Dell peripherals from other suppliers, including CDW and EOS.
3. Procurement of VC kit and networking equipment.
4. Procurement of mobile phones and peripherals.
5. Owning and improving related procurement processes.
6. Coordination and day-to-day ownership of all related processes, working closely with vendors.
7. Equipment order tracking, goods receipting, management of orders, and payment escalations.
8. Owning and managing ITSM tickets related to procurement.
9. Ensuring day-to-day management of user requests for devices and tracking build processes for all machine builds.
10. Owning and coordinating user requests on software and one-off requests from users.
11. Working closely with the HR team on the joiner, mover, and leaver process concerning equipment.
12. IT asset management, including machine status tracking, user interfacing, loan machine management, and disposal processes.
13. Stock level management and re-order processes, working closely with the SDS.
14. Owning and driving improvements on current asset tracking processes.
15. Interfacing with the facilities team on overlapping IT and facilities functions.
16. SDS support on all SDS deliverables and actions, with daily interface with SDS.
17. Being the onsite interface between support teams and users for all IT services.
18. Being the onsite interface between the European Service Desk and the site for all queries, questions, and requests.
19. Coordinating vendor relationship meetings, escalations, and addressing general issues.
20. Supporting queries around non-standard software and associated licensing.
21. Creating and maintaining general documentation for IT services.
22. Managing the IT office, including work and storage areas, TechBar neatness, and safety aspects.
23. Supporting general office administration and coordinating team activities.

The role requires the following personality traits, skills, and knowledge:

• Team player with good communication skills.
• Ability to work with people at all levels.
• Experience in the end-to-end IT procurement process, preferably with SAP experience.
• Experience in IT asset management.
• Good knowledge of outsourcing service management.