Onsite Device Support Technician (SC Cleared)

Xerox Corporation; Portsmouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A global technology company in Portsmouth is looking for a service delivery technician to perform maintenance and repairs on office devices. Responsibilities include troubleshooting, monitoring device performance, and maintaining inventory. The role requires an entry-level candidate with mechanical aptitude and basic IT skills. A full driving license is essential, along with the eligibility for Security Check clearance. This position offers a dynamic work environment with a focus on customer service.

Benefits

On-site electric van

Training opportunities

Qualifications

• Entry-level experience with eagerness to learn mechanical/electrical skills.
• Comfortable using IT tools for monitoring devices and logging work.
• Ability to follow procedures for device repairs and maintenance.

Responsibilities

• Perform first-line repairs and preventive maintenance on devices.
• Monitor device status and usage through IT tools.
• Maintain inventory of parts and consumables.

Skills

Mechanical aptitude

Problem-solving

Organizational skills

Education

Full driving license

Security Check (SC) clearance eligibility

Tools

IT ticketing tools

Device dashboards

Job description

Overview

Join our service delivery team supporting a single customer site. You\'ll be the first person called when office devices (mainly print/MFDs) need help—clearing jams, doing first-line repairs, swapping common parts/consumables, and keeping the fleet running smoothly. You\'ll also monitor devices via dashboards, move/relocate units on site, and escalate complex issues to field engineers when needed. An on-site electric van is provided for your work.

Responsibilities

• First-line fixes: Clear jams and errors, perform basic mechanical/electrical repairs, replace common parts (rollers, trays, filters) and consumables.
• Preventive maintenance: Run regular checks to keep uptime high; clean devices and surrounding areas.
• Fleet monitoring: Use IT tools/dashboards to track device status, toner levels, alerts, and usage; take proactive actions.
• Moves & setups: Safely move/relocate machines within the site and help with basic setups under standard procedures.
• Inventory & ordering: Maintain on-site parts/consumables inventory; place replenishment orders as needed.
• Ticketing & records: Log all work in the service system (tickets, parts used, device notes) and keep accurate on-site records.
• Escalation: When an issue goes beyond first-line scope, escalate to engineers per the agreed procedures and service levels.
• Customer liaison: Be the friendly on-site contact, coordinate with the Customer Service/Service Desk team, and update users on status.
• Van stewardship: Use and charge the on-site electric van responsibly; keep it clean and ready for operations.

What you\'ll bring

• Entry-level experience: Eager to learn with basic mechanical/electrical aptitude.
• Foundational IT skills: Comfortable with device dashboards, ticketing tools, simple driver/connection checks (Wi-Fi/Ethernet, IP, USB), and following step-by-step procedures.
• Problem-solving mindset: Know when to try a first fix and when to escalate.
• Organized & reliable: Good at record-keeping and following schedules/SOPs.
• Full driving license.
• Security Check (SC) clearance (or eligibility to obtain).

Physical & work requirements

• Active role: frequent walking/standing; bending/squatting; lifting up to 30 kg; and driving for 50%+ of the day as needed on site.
• Works under clearly defined procedures with close support available.
• Follows all safety and site rules.

Success looks like

• High device uptime and clean, well-maintained fleet.
• Quick first-line fixes and smart escalations.
• SLA targets achieved and happy end users.
• Accurate logs and tidy parts/consumables inventory.

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we\'ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today\'s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.