Onsite Customer Service & IT Help Desk Analyst

Aviva plc; York and North Yorkshire; Hybrid; GBP 21.000 - 28.000; Vollzeit

Zusammenfassung

Aviva plc is seeking a Customer Service Analyst to join the York team onsite (Wellington). This 6-month contract offers training and ongoing support, with potential for a permanent position.

The role focuses on delivering excellent customer service, handling IT-related queries, and guiding colleagues through solutions with a proactive, team-oriented approach. The successful candidate will provide high-quality support via phone, live chat and self-service, learning IT knowledge while contributing

Qualifikationen

• Excellent customer service skills.
• Strong verbal and written communication skills.
• Good attention to detail and accuracy.
• A positive, proactive attitude with the ability to learn quickly.
• Strong problem-solving skills and the confidence to guide customers towards solutions.
• Reliability, consistency and the ability to work effectively as part of a team.
• An interest in technology and a willingness to develop IT knowledge.

Aufgaben

• Provide high-quality support to internal colleagues across the UK via telephone, live chat and self-service channels.
• Respond to IT-related queries, requests and incidents, ensuring a positive customer experience.
• Remotely access and support devices where appropriate, applying known fixes and troubleshooting issues.
• Follow established procedures to support applications, operating systems, hardware, mobile devices and cloud-based solutions.
• Investigate problems, identify solutions and confidently guide colleagues through the steps needed to resolve their issues.
• Work within agreed service levels & contribute to team targets by resolving queries efficiently and effectively.
• Maintain accurate records and ensure a consistent, reliable approach.

Kenntnisse

Customer service

Verbal and written communication

Attention to detail

Proactive attitude

Problem solving

Teamwork

Interest in IT

Tools

Microsoft tools

Jobbeschreibung

Aviva plc is seeking a Customer Service Analyst to join the York team onsite (Wellington). This 6-month contract offers training and ongoing support, with potential for a permanent position.

The role focuses on delivering excellent customer service, handling IT-related queries, and guiding colleagues through solutions with a proactive, team-oriented approach. The successful candidate will provide high-quality support via phone, live chat and self-service, learning IT knowledge while contributing