Onsite Audio Visual Support Technician

AVI-SPL, Inc.; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Private Healthcare with Vitality

Dental Insurance

Employee Assistance and Wellbeing

Mental Health Support

Discounted Gym memberships

Increased holiday with service

Online learning resources

AVIXA membership

Online retail discount platform

Discounted products through partners

Cycle to work scheme

Season ticket loans

Generous Referral scheme

Job summary

AVI-SPL is seeking an Onsite Support Technician to partner with customers and management teams to deliver on-site support at customer sites, ensuring a world-class customer service experience. The role requires collaboration with the global helpdesk and SIG teams to maintain high service standards.

You will set up and troubleshoot audio/video/presentation systems, travel between sites as required, and adhere to safety standards while delivering timely field service.

Responsibilities

• Setup/breakdown of conference spaces to meet event needs
• Perform preventative maintenance tasks for customer spaces
• Provide on-site support for networked devices
• Travel to various job sites as required
• Collaborate with internal/external teams professionally
• Follow local safety standards for site duties
• Provide job site documentation and end-user training
• Setup and troubleshoot audio/video/presentation systems

Job description

WHAT YOU'LL DO

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

WHO WE ARE

AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a strong team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU'LL DO

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:

• Setup/breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance task to help maintain customer spaces
• Perform support tasks in a timely and quality conscious manner
• Provide field service support of networked devices
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Provide job site documentation and end user training as needed
• Setup and troubleshoot various audio/video/presentation systems.
• Travel to various job sites as required

Items to Consider:

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

WHAT WE'RE LOOKING FOR

Must-Haves:

• Effectively communicate with employees, customers and colleagues
• Ability to use hand and power tools in a safe and efficient manner
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Minimum of a High School Diploma or equivalent
• Must be flexible to work after hours and weekends when required

Nice-To-Haves:

• Minimum of 1-2 years of audiovisual integration experience
• Formal education in Electronics or related field
• Intermediate PC troubleshooting knowledge

WHY YOU'LL LIKE WORKING HERE

As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer:

• Private Healthcare with Vitality
• Dental Insurance
• Access to Employee Assistance and Wellbeing Support
• Mental Health Support through the above
• Access to discounted Gym memberships
• Increased holiday with service
• Access to numerous online learning resources
• AVIXA membership for industry learning
• Access to online retail discount platform
• Discounted products through our recognised partners
• Cycle to work scheme
• Season ticket loans
• Generous Referral scheme

MORE ABOUT US

Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.

AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.