Online Travel Guide

Remotetravelcareers; Cambridge; Remote; GBP 10,000 - 40,000; Full time

Job summary

A remote travel service company is looking for an Online Travel Guide to assist customers with trip planning and travel questions. You'll provide support via phone, email, or chat, helping clients book reservations and explore travel options. Ideal candidates should have strong communication skills and a friendly demeanor. The role offers flexible working hours and a supportive team environment.

Benefits

Flexible schedule opportunities

Work from home

Training and growth potential

Supportive team environment

Qualifications

• Strong communication and customer service skills required.
• Experience with online booking systems preferred.
• Ability to stay organized with attention to detail necessary.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide support through phone, email, or chat.
• Guide customers in answering basic travel questions.
• Update reservations and confirm details for accuracy.
• Support the team with daily travel service tasks.

Skills

Strong communication and customer service skills

Comfortable using computers and online booking systems

Ability to stay organized and pay attention to detail

Friendly, helpful, and patient with customers

Job description

We are seeking a remote Online Travel Guide to assist customers virtually with trip planning and travel questions. You’ll help clients explore options, book reservations, and ensure their journey is as smooth as possible—all online.

Responsibilities:

• Assist customers with booking flights, hotels, and transportation.

• Provide clear and friendly support through phone, email, or chat.

• Answer basic travel questions and guide customers to the right options.

• Update reservations and confirm details for accuracy.

• Support the team with day-to-day travel service tasks.

Qualifications:

• Strong communication and customer service skills.

• Comfortable using computers and online booking systems.

• Ability to stay organized and pay attention to detail.

• Friendly, helpful, and patient with customers.

• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time

Benefits:

• Flexible schedule opportunities

• Work from home

• Training and growth potential

• Supportive team environment