Online Travel Booking Administrator

Travel Trade Recruitment; Chester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking an Online Booking Administrator in Chester to leverage travel expertise and administration skills. The role involves managing online bookings, resolving issues efficiently, and delivering excellent customer service. Ideal candidates will have retail travel experience and flexibility for varied shifts.

Qualifications

• At least 1 year's retail travel knowledge.
• Experience in a call center or a travel agency.
• Proficient in using World and Excel.

Responsibilities

• Identify and resolve booking issues.
• Process customer payments securely.
• Ensure accurate data entry into back-office systems.

Skills

Retail travel knowledge

Customer service

Problem solving

Computer competency

Knowledge of supplier websites

GDS experience

Job description

Are you looking for a role that will combine your travel knowledge and expertise with your administration skills? If so, my client is looking for a talented Online Booking Administrator to join their passionate team in this extremely interesting role.

Purpose of the Role:

The Online Booking Administrator will work as part of a team to ensure that our online bookings are correctly administrated and accurately loaded into our back-office system. Part of this role is to quickly and efficiently identify, resolve and process any potential issue and correct as appropriate.

Key Responsibilities:

* Identifying issues and reporting through to the correct internal channels in order to resolve the route cause of a problem
* Understanding customer needs through effective questioning
* Utilising multiple supplier systems in order to re-book customers holidays
* Process customer payments securely and accurately
* Loading accurately into our back-office system
* Ensuring all information obtained, inputted, and verified is accurate at all times
* Strive to deliver exceptional customer service
* Build and develop key relationships for repeat custom

The Person: Essential Knowledge, Skills and Abilities:

* At least 1 year's retail travel knowledge
* Travel agency or Tour Operator call centre experience
* Experience of working in a fast-paced environment
* Knowledge of supplier websites
* Computer competent to book holidays swiftly and efficiently
* World and Excel knowledge
* Proficient in packaging multiple products together
* Experienced in GDS (desirable however not essential)

This is a full-time position where you will be required to work 39 hours per week. We operate a 7-day shift pattern with shifts working up to 9pm, therefore, flexibility is a must.

This role will ideally be based in our Chester office however Home or Hybrid working most definitely considered for the right candidate.

Interested?

Please click apply or call Hollie on 0161 923 6120, alternatively email [e-mail]