Online Travel Administrator – £18k – £20k

Recruitment Avenue; London; On-site; GBP 18,000 - 20,000; Full time

Job summary

An established industry player is seeking an Online Travel Administrator to enhance customer engagement through their website. This role involves providing top-notch customer service, managing booking issues, and ensuring smooth operations with the Galileo system. The ideal candidate will be a strong communicator, able to multitask and adapt to changing business needs while maintaining a focus on detail and customer satisfaction. Join a dynamic team dedicated to delivering exceptional travel experiences and make a significant impact in a thriving environment.

Qualifications

• Strong communication skills and ability to manage multiple tasks.
• Experience with the Galileo system and GDS is essential.

Responsibilities

• Handle booking and system issues related to the GDS and Galileo system.
• Provide exceptional customer service and support.

Skills

Multitasking

Problem-solving

Negotiation

Flexibility

Attention to detail

Communication skills

PC literacy

Organizational skills

Team player

Self-motivation

Tools

Galileo system

GDS

Job description

Job Title – Online Travel Administrator

Department/Sector – Travel

Job Location – London

Salary – £18k – £20k

Our client is the leading long-haul tailor-made specialist, recruiting an Online Administrator to support, encourage, and grow their customer’s use of the company website.

You will receive inbound calls from customers efficiently and effectively, providing first-class customer service.

You will need to deal with booking and system issues relating to the Galileo system and help clients by escalating problems to the appropriate department while ensuring impeccable customer service.

Responsibilities:

1. Deal with booking and system issues relating to the GDS and Galileo system.
2. Remain flexible to business needs, including multi-tasking within the support area.
3. Offer assistance and advice to colleagues.
4. Complete any other relevant tasks.
5. Ensure all information is completed accurately.

Key Skills/Experience Needed:

1. Ability to manage more than one task at a time.
2. Problem-solving and negotiating skills.
3. Flexible and adaptable to change.
4. Ability to excel under pressure.
5. Discretion and awareness of confidentiality.
6. Strong team player.
7. Exceptional written and verbal communication skills.
8. PC literate with a strong understanding of all operations processes.
9. Thorough attention to detail.
10. Enthusiastic and self-motivated.
11. Excellent organizational skills and ability to prioritize.
12. Ability to inspire confidence and develop rapport with customers and colleagues.