Online Trading Manager

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player in luxury retail is seeking an Online Trading Manager to lead their Ecommerce team in London. This role is pivotal in driving online sales and managing product performance across key categories. You will work closely with buying teams and digital marketing to ensure successful trading events and optimize the customer journey. With a strong focus on analytics and stakeholder management, this position offers a unique opportunity to shape the online retail experience in a vibrant and inclusive environment. If you are passionate about luxury retail and thrive in a fast-paced setting, this is the perfect opportunity for you.

Benefits

Up to 40% off fashion

Up to 40% off hospitality

30% off beauty and perfumery

Clothing allowance

Charity days

Season ticket/bike loan

Learning and development opportunities

Employee Assistance Program

Recognition schemes

Employee groups for Wellbeing, Diversity & Inclusion

Qualifications

• Experience in online trading, merchandising or similar role.
• Strong analytical skills and detail-oriented approach.

Responsibilities

• Manage online trading across key categories to drive sales.
• Collaborate with teams to optimize product availability and marketing.

Skills

Ecommerce Management

Online Trading

Merchandising

Analytical Skills

Stakeholder Management

Education

Bachelor's Degree in Business or Related Field

Tools

Big Commerce

Fredhopper

Google Analytics

Content Square

Job description

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Online Trading Manager - London - 12 month maternity cover

Do you love all things online?
Are you logical and technically astute?
Do you love all things luxury retail?
If YES, we may have the role for you…

Luxury department store, Harvey Nichols, is searching for a Online Trading Manager for our Ecommerce team in our Head Office in London – Knightsbridge. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.

How we reward your hard work…

At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as.

• Up to 40% off fashion
• Up to 40% off hospitality, foodmarket and hampers
• 30% off beauty and perfumery, wine and spirits
• Clothing allowance

You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!

About the role…

As Online Trading Manager you will be responsible for Online Trading across one or more key categories, this role is responsible for the success and delivery of online category sales including management of the product catalogue and commercial performance aligned with the brand business goals and marketing strategies.

Category Trading

• Responsible for the success and delivery of digital sales and margin for your category(ies) – in line with forecast.
• Deliver the online trading calendar for your category, co-ordinating with buying teams, brand and digital marketing, as well as wider ecom team, to ensure optimised and successful events.
• Monitor site and sales metrics to analyse and report on your category performance on daily, weekly, monthly trading meetings, bringing insights and proposed actions to continually drive trade and achieve/exceed targets.
• Actively trade the online channel, ensuring product availability, content and marketing are optimised to achieve increased online sales, working with digital marketing channels to identify and action levers to drive category performance.
• Responsible for defining, testing and implementing visual merchandising, site algorithms and search requirements for categories, ensuring buy-in to the strategies from buying teams.
• Develop and manage relationship with buying teams and merchandisers as their “go-to” for their online category performance.
• Brief email product selection, customer journey and New In selections. Actively engage with CRM & Social channels to ensure brands/products in your areas are being supported where possible.
• Support Senior Trading Manager on business planning, forecasting process as required
• Collaborate with the wider ecommerce team to identify and prioritise site functionality development and UX opportunities to improve commercial trade results.
• Support on the rollout of projects from fast paced online roadmap, including requirements gathering, testing, bug reporting and ongoing monitoring/reporting on performance where needed.

Production

• Responsible for signing off all product in your category to go live to the site daily, ensure that the attributes for your category are appropriate and support the customer journey.
• Manage and support a team of Assistant Traders to ensure that products are on-site on time, and that production is prioritised in accordance with the trading calendar and promotional plan.
• Work with the studio teams to ensure production of image photography is prioritised to meet the needs of the category.
• Liaise with the Customer Services Manager to ensure any issues with the representation of the product catalogue online are resolved by your team.
• Leading and developing a highly motivated and talented team.

Is this you?

We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different. Are you an:

• Ecommerce professional with previous experience in online trading, merchandising or similar function.
• Experience with Big Commerce and Fredhopper or other enterprise ecom platform and merchandising tools.
• Experience with Google Analytics and Content Square (preferred).
• Results driven, commercially focused manager, able to execute in a fast paced environment.
• Must be highly analytical, detail-orientated, deadline driven, and able to multi-task with solid organisational skills.
• Strong stakeholder management and confident communicating to all levels within the business.
• A positive, enthusiastic problem solver who relishes a challenge.
• Ability to work collaboratively in a team and develop your own team.

Where do I sign?
If this sounds like you, we want to hear from you!

If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.