Online Technical Support Engineer – Microplate Instruments (Biotek)

TN United Kingdom; United Kingdom; Hybrid; GBP 35,000 - 55,000; Full time

Job description

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Online Technical Support Engineer – Microplate Instruments (Biotek), United Kingdom

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Client:

Agilent

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f98a2150b3de

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at

As our next Online Technical Support Engineer – Microplate Instruments (Biotek), your primary focus will be to provide customers with post-sales technical and applications support on microplate reading, cell/tissue imaging, liquid handling, and automation products. You will be responsible for providing technical support for these products remotely via phone, email, live webchat, and other remote support tools, understanding customers' problems, recommending solutions, and ensuring their satisfaction. More information about Agilent’s Microplate Instruments.

Your main responsibilities will be:

• Investigate and answer technical questions related to instrument hardware, software, and consumables, as well as applications
• Document customer interactions in support tickets
• Follow up on and close support cases in a timely manner, following the appropriate customer concern process as needed
• Comply with company processes, including complaint handling
• Work closely with field and repair center teams
• Provide customer feedback to internal departments such as marketing, product support, and sales
• Develop technical resources for customers
• Occasionally travel to attend events such as internal training classes and customer service call shadowing

This role can be based in our offices in Cheadle (UK) or Barcelona (Spain), with partial work options (hybrid model). We are also open to candidates in Europe working fully remotely.

Qualifications

We seek a motivated individual with:

• University Degree in Life Sciences (Biology, Biochemistry, Biotechnology, Chemistry…)
• Significant hands-on laboratory experience with instrumentation such as microplate readers, cell/tissue imaging, and/or liquid handling
• Full proficiency in English is required
• Knowledge of German/French/Spanish is a plus
• First customer-facing experience is a strong plus

On a personal level, you are autonomous, outgoing and customer-focused. You possess excellent interpersonal and communication skills, enjoy helping others and solving problems. You are flexible and adaptable, with strong planning, organizational and time management skills.

We offer:

• Permanent Contract
• Outstanding company culture
• Career development opportunities
• Benefits including pension scheme, yearly bonus, private healthcare, stock purchase plan, and insurance
• A dynamic international work environment with exciting challenges and growth opportunities

We will provide all necessary training and development to help you excel in your field!