Online Specialist - Project & Routing Operations

Morrisons; Bradford; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking an Online Specialist for a 12-month fixed term contract. You will manage online operations, improve customer experience, and drive sales efficiency. The role involves collaboration with various teams and requires strong organisational and problem-solving skills. Join a dynamic team in Bradford with a hybrid working pattern and enjoy benefits like discounts and generous holiday entitlement.

Benefits

15% colleague discount in stores and online

Generous holiday entitlement

Company pension contributions

Perks with over 850 retailers

Free parking onsite

Family friendly policies including maternity leave

Qualifications

• Experience in retail and online.
• Understanding of routing efficiencies and metrics.

Responsibilities

• Manage online operations and improve performance metrics.
• Identify ways to improve customer experience and sales.
• Work with store teams to enhance service delivery.

Skills

Organisational skills

Communication skills

Problem solving

Passion for improving customer experience

Job description

We have a fantastic opportunity for an Online Specialist, covering the Online Store Pick operation. Working within our Online team, you will be based in our head office with a hybrid working pattern.

In this role you will help to manage the geography of our online operations, to ensure we are operating effectively and efficiently. Your role will help drive performance by improving our key delivering metrics.

This will include analysing data to help identify opportunities and increase our operational efficiency. Good organisational and communication skills are essential.

You will engage with a wide range of stakeholders including Store Teams, Store Management Teams, Regional Managers, Head Office and Third Party business partners operations team.

Applicants will be based in our head office, situated in the Bradford area for a minimum of three days per week. There may also be times when you would need to travel further to visit our stores and stay overnight to support our stores or new initiatives or trials.

This is a 12 month fixed term contract with full time hours, Monday - Friday.

You’ll be responsible for things like;

• Drive understanding of the Morrisons Online channels to create a depth of knowledge.

• Identifying ways to improve our key metrics of Customer Experience and Sales through geographical efficiencies within the network

• Reviewing store catchments to ensure the right geography is being serviced the most effectively

• Working with Morrisons store teams, to understand how we can deliver a better service to our customers. Be part of the expansion plan, supporting new stores opening across the estate.

About you

You’ll need skills and experience like this;

• Has a real passion and energy for improving the online customer experience

• Has drive and commitment to grow sales

• Experience in retail and online

• Understanding of routing efficiencies and metrics

• A good problem solver with a can-do attitude and drive to ‘get the job done’

• Commitment to identifying opportunities to drive sales.

About us

Our modern Head Office on the edge of Bradford is home to our different support teams from tech, marketing and finance to HR, trading and supply chain.

Alive with activity, this is where decisions are made and our corporate teams make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, newsagents and subsidised restaurant all within commuting distance of Leeds, Manchester and the Yorkshire Dales - always with free parking.

We host regular seasonal events and you’ll often find our suppliers on site sharing details of their latest product. We’re also committed to fundraising for our current charity partner.

Our business is fast paced and ever changing, as such we’ve lots of opportunities for you to play your part in our success. We’d love to meet you…

Some of the benefits you can expect as follows;

• 15% colleague discount in our stores and online, plus an additional 10% card for a friend or family members (subject to fair usage)
• Generous holiday entitlement
• Company pension contributions
• Perks with over 850 retailers
• Free parking onsite
• A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave