Online Specialist - Project & Routing Operations

JR United Kingdom; Bradford; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in retail seeks an Online Specialist for their Bradford office. This role involves managing online operations, enhancing customer experiences, and improving key metrics through data analysis. The position requires strong analytical skills, a commitment to sales growth, and will involve communication with various stakeholders.

Qualifications

• Experience in retail and online environments is required.
• High level of data analytical skills needed, with Excel proficiency preferred.
• Passion for improving online customer experience is essential.

Responsibilities

• Manage the geography of online operations to ensure effectiveness.
• Drive understanding of Morrisons Online channels for customer experience improvement.
• Identify ways to enhance customer experience and sales through efficiency.

Skills

Data Analytical Skills

Customer Experience Improvement

Problem Solving

Communication

Organisational Skills

Commitment to Sales Growth

Tools

Excel

SQL

Job description

Social network you want to login/join with:

Online Specialist - Project & Routing Operations, Bradford

col-narrow-left

Client:

Morrisons

Location:

Bradford, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

10.06.2025

Expiry Date:

25.07.2025

col-wide

Job Description:

We have a fantastic opportunity for an Online Specialist, covering the Online Store Pick operation. Working within our Online team, you will be based in our head office with a hybrid working pattern.

In this role you will help to manage the geography of our online operations, to ensure we are operating effectively and efficiently. Your role will help drive performance by improving our key delivering metrics.

This will include analysing data to help identify opportunities and increase our operational efficiency. Good organisational and communication skills are essential.

You will engage with a wide range of stakeholders including Store Teams, Store Management Teams, Regional Managers, Head Office and Third Party business partners operations team.

Applicants will be based in our head office, situated in the Bradford area for a minimum of three days per week. There may also be times when you would need to travel further to visit our stores and stay overnight to support our stores or new initiatives or trials.

This is a 12 month fixed term contract with full time hours, Monday - Friday.

You’ll be responsible for things like;

• Drive understanding of the Morrisons Online channels to create a depth of knowledge.
• Identifying ways to improve our key metrics of Customer Experience and Sales through geographical efficiencies within the network
• Reviewing store catchments to ensure the right geography is being serviced the most effectively
• Working with Morrisons store teams, to understand how we can deliver a better service to our customers. Be part of the expansion plan, supporting new stores opening across the estate.

You’ll need skills and experience like this;

• Has a real passion and energy for improving the online customer experience
• High level data analytical skills, using excel/sheets and SQL (advantageous)
• Has drive and commitment to grow sales
• Experience in retail and online
• Understanding of routing efficiencies and metrics
• A good problem solver with a can-do attitude and drive to ‘get the job done’
• Commitment to identifying opportunities to drive sales.