Online Sales Support

Motorpoint Ltd; Leicester, Derby; On-site; GBP 18,000 - 22,000; Full time

Job summary

Motorpoint is seeking an Online Sales Support team member to assist customers through their sales journey, ensuring a smooth process for finance applications and vehicle sales. This role involves strong communication and organizational skills, with opportunities for personal development and a supportive work environment.

Benefits

Paid time off every month

28 days holiday plus additional days

Staff discount on cars and finance options

Discounts & cash back at retailers

Pension

Healthcare

Enhanced Parental Leave

Vocational and personal development training

Quarterly team socials

Sharesave scheme

Qualifications

• Previous Customer Contact experience required.
• Strong time management and organization skills needed.

Responsibilities

• Assist customers with finance applications and sell your car journey.
• Provide administrative support to sales executives.
• Engage with customers on chat service and handle sales calls.

Skills

Customer Contact

Team Player

Time Management

Organization

Attention to Detail

Confidence

Positivity

Job description

Who are we?

We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We have ambitious plans to make car buying as easy as possible in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do)

You will be joining Motorpoint during an extremely exciting time, as we are undergoing a massive digital transformation and are continuing to expand across the UK. This means you will have the opportunity to positively impact, build and influence the growth of the company.

We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues.

So, if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be, and we are on a mission!

The Role

Online Sales Support

Salary: £18,000 per annum + bonus

Location: Derby Office

Hours: 37.5 hours over 7 days (alternative weekend day)

If you were to join us, here is what you want to know.

As a member of the Online Sales team, you will be responsible for supporting customers through our sales process – by assisting customers navigating their finance applications and documents, supporting customers as they go through the sell your car journey and supporting the sales team to ensure everything is ready for customers to collect and complete the sales journey.

What will you be getting up to?

Customer Finance support

• Assist customers through the finance application process, ensuring documentation and figures are correct to allow a smooth handover experience once in store.
  
  
• Interaction with lenders to supply additional supporting customer proofs.
  
  
• Follow up on requests from lenders on behalf of sales exec’s that are unavailable.
  
  
• Ensure we are compliant when handling rejections, customer
  documents and personal details.

Sell your car

• Assist customers with queries about the sell your car journey and support them to navigate around the customer portal.
  
  
• Collaborate with they buying team if a customer is struggling to get a valuation.
  
  
• Assist customers with appointment queries.

Sales team assistance

• Work closely with sales executives to provide administrative assistance and customer service support.
  
  
• Handle appointments including bookings, pre collection and post collection calls to ensure a smooth handover and maintain our long-term customer relationship.
  
  
• Provide strong communication with our customers to ensuring all touchpoints are supported, chats, e-mails and calls.

Sales connector

• You will be required to engage with customers on our chat service in a connector role, answering customers questions before handing the customer to a sales executive or making an appointment for one to call.
  
  
• Additionally, you may be required to take overflow sales calls to support customers until a sales executive becomes available.

What do we need from you?

• Previous Customer Contact experience
  
• Team player
• Can work towards targets
• Strong time management skills
• Good organisation skills
• Attention to detail
• Confident
• Positivity

What is in it for you?

• Paid time off every month to do something that makes you happy
• 28 days holiday plus days off for your birthday, getting married or moving house
• Additional holidays for length of service
• Long service awards
• Staff discount on cars and finance options
• Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform
  
• Smart Tech in partnership with Currys
• Cycle to work
• Pension
• Healthcare
• Enhanced Parental Leave
• Employee Assistance Programme (EAP)
• Vocational and personal development training courses
• Quarterly team socials
• Team feasts
• Scratch card rewards
• Sharesave scheme (SAYE)
• Plus much more!

We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed