Online Safety Helpline Advisor (6-Month Contract)

Devon County Council; Devon and Torbay; On-site; GBP 14,000 - 20,000; Full time

Job summary

South West Grid for Learning (SWGfL) is seeking a position on the Professionals Online Safety Helpline (POSH) Team Leader pathway for a 6-month fixed term contract. The role focuses on handling calls, emails and reports, offering expert online safety guidance to schools and children’s professionals.

A portion of work involves reviewing content for platform removal and reporting accordingly. Applicants will work from the SWGfL office with some UK/European travel.

Responsibilities

• Respond to calls, emails and reports relating to online safety/safeguarding.
• Provide clear, effective advice and support to professionals working with children and young people.
• Maintain accurate records and log call notes in the internal database.
• Escalate complex cases as required and support awareness campaigns.
• Collaborate with stakeholders including the UK Safer Internet Centre, NGOs, industry partners and government bodies.

Job description

South West Grid for Learning (SWGfL) is seeking a position on the Professionals Online Safety Helpline (POSH) Team Leader pathway for a 6-month fixed term contract. The role focuses on handling calls, emails and reports, offering expert online safety guidance to schools and children’s professionals.

A portion of work involves reviewing content for platform removal and reporting accordingly. Applicants will work from the SWGfL office with some UK/European travel.