Online Operations Agent

Aquent GmbH; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a leading global social media company as a Monitoring Specialist in Broadcast Operations. This role is crucial for ensuring the seamless execution of high-profile Live broadcasts across various digital platforms. You will leverage your expertise in video operations and broadcast technology to troubleshoot issues and collaborate with technical teams. If you thrive in fast-paced environments and are passionate about delivering exceptional Live experiences, this is the perfect opportunity for you. Work with a dynamic team and contribute to innovative projects that reach billions of users worldwide.

Qualifications

• 2+ years in video content or broadcast operations.
• Strong understanding of live streaming workflows and technologies.

Responsibilities

• Monitor live broadcasts across social and video platforms.
• Identify and escalate broadcast issues to technical teams.
• Lead projects ensuring timelines and quality benchmarks are met.

Skills

Video Content Operations

Broadcast Operations

Live Streaming Workflows

Real-time Network Monitoring

Project Management

Technical Troubleshooting

Communication Skills

Tools

Streaming Software

Transcoding Tools

Job description

A leading global social media and technology company is seeking a Monitoring Specialist – Broadcast Operations to support scaled operations across its family of digital platforms. This role will focus on the real-time monitoring and technical support of high-profile Live broadcasts, ensuring seamless execution for premier partners.

The ideal candidate will have a solid background in video operations, streaming or broadcast technology, and thrive in fast-paced environments. You’ll be instrumental in troubleshooting issues, escalating them to the right teams, and collaborating across technical and operational stakeholders to deliver flawless Live experiences.

Key Responsibilities

Monitor top-tier Live broadcasts across the company’s suite of social and video platforms

Identify, troubleshoot, and escalate broadcast issues in real-time to internal technical teams

Work closely with Technical Analysts, Engineering, Operations, and Partnerships teams

Conduct initial investigations and root cause analysis of broadcast disruptions

Lead projects from planning through execution, ensuring timelines and quality benchmarks are met

Provide ongoing status updates to stakeholders, ensuring transparency on deliverables and issues

Maintain strong documentation and workflow processes to support continuous improvement

Proactively flag risks and contribute to mitigation strategies in Live operations

Consistent, high-quality monitoring and support of Live broadcasts

Timely escalation and resolution of technical issues

Clear and effective communication with stakeholders

Ownership and successful execution of operational projects

Regular reporting on progress, challenges, and improvements

Strengthened cross-functional collaboration and operational visibility

Required Skills & Experience

2+ years of experience in video content operations, broadcast operations, or related media/tech environments

Solid understanding of Live streaming workflows, streaming software, and broadcast technologies

Technical familiarity with contribution pipelines, transcoding, signal paths, and closed captions

Experience in real-time network monitoring and troubleshooting within a Live environment

Strong multitasking and project management skills in fast-paced settings

Excellent communication and collaboration skills across technical and non-technical stakeholders

Flexibility to work variable shifts, including potential overtime during major events

Preferred Background

Experience with large-scale social media, streaming platforms, or OTT video services

Previous work in studios, media networks, or digital video production environments

Hands-on experience supporting high-visibility Live broadcasts

This is an exciting opportunity to work with one of the most influential digital platforms in the world, helping deliver cutting-edge Live experiences at global scale.

Client Description

Our Client is the largest social media company in the world. They have substantial B2B and B2C advertising and media platforms, as well as a nonprofit initiative. With the mission of bringing people together, they now boast over 2 billion users, and are rapidly developing as they influence the world around us.

#LI-JT3

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.